Technical Sales Specialist

Join to apply for the Technical Sales Specialist role at Amber Electric Amber is an entirely new way of thinking about buying, banking and selling energy – where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade. We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real-time wholesale electricity price and the technology to shift energy usage to the times when cheaper renewables are available in the grid and exported to the grid at times when the price they can be paid for it is highest. We are backed by Australia’s leading VCs (including Square Peg Capital, Main Sequence Ventures, Rubio Impact Ventures, and Breakthrough Victoria), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based) and E.ON Next (UK’s third-largest energy provider). We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia and the world towards a renewable future. We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a rapidly growing team of over 175, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. Amber for Batteries unlocks more value for homeowners with batteries, driving down their energy bills and their payback periods. By storing energy when it’s cheap and exporting it to the grid for wholesale feed‑in rates of up to $19/kWh, Amber’s software is completely changing the economics of home batteries and accelerating the energy transition. Amber for EVs is our EV smart charging solution that helps EV owners save on their charging costs by using more cheap, renewable energy – whether that’s their own excess solar energy, or renewable energy that’s abundant in the grid. In 2025, we are kicking off development of our game‑changing vehicle‑to‑grid technology. About the Role At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long‑term success. Want to help improve the environment by shifting the world’s energy usage towards renewables? As a Technical Sales Specialist you’d be working in a small team playing a key role in growing Amber’s customer base. You’ll be talking to prospective Amber customers and educating them about how Amber works and how they can benefit from Amber’s Smartshift automation technology to improve their return on investment while also helping accelerate Australia’s transition to 100% renewables. Technical Sales Specialist Responsibilities Surprise and delight prospective customers with outstanding service and sound technical knowledge of our products Speak with prospective customers over the phone, assessing their needs and explaining how Amber can benefit them Understand customer needs, identify potential new opportunities in our product, and provide this feedback to the product and technology teams Provide key insights around sign‑up conversion, conversation trends and blockers Follow up with new customers to ensure satisfaction with Amber’s products Work with the marketing team to build and target prospective customers At Amber, we want to hire self‑starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role: You’re a people person – you love interacting with people over the phone and in writing – the idea of doing this all day energises you You love to be challenged – the technical nature of our products means that you will be required to grasp complex technical information and communicate it to our customers in an easy to digest manner You’re empathetic – you care and want to understand customer problems You’re an excellent communicator – you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint You’re a problem‑solver – you embrace challenges, think on your feet and work strategically to find solutions You’re persistent – you will be working in a fast‑paced and changing environment and work well in challenging situations Minimum Qualifications Effective communication and interpersonal skills Experience working in sales or similar field Experience working in fast‑paced organisations Experience working in a phone‑based role Passion for technology, energy or the environment Experience working in the Energy sector (desirable) What we believe a great team looks like We put the customer at the centre of everything we do . Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 10,000 customers right now, or 1 million customers in the future. We are willing to take calculated risks on bold ideas . We seek to do things differently and are willing to try creative ideas if we believe there is significant upside with a culture where we recognise that not all ideas will succeed. Hypothesis driven approach . We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct. We seek insight . We seek to disaggregate the data to draw out the insight to inform our next hypothesis. We prioritise the biggest opportunities . We test a variety of ideas but quickly cut what isn’t working and double down on what is. We continually learn and improve . We keep track of what we have learnt so that we continually improve and never make the same mistake twice. We create leverage . We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better processes or developing a new technology to solve a problem faster. We have fun . We love coming to work, and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations. Be part of a growing technology start‑up that will shape the future of household and grid energy use. Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city. Flexible working hours with provision for regular work from home arrangements. Equitable gender‑neutral parental leave policies. An external Employee Assistance Plan (EAP) for mental health support. Competitive salary and share options in Amber. Annual Learning & Development budget to support your personal growth. Additional PTO between Xmas & New Year. Salary range is between $55,000k and $75,000k base per annum and is quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation. Alongside the base salary, the compensation package includes a sales commission, plus superannuation and employee stock options. All permanent full‑time roles at Amber include employee stock options over and above the base salary and superannuation. This is a full‑time role based in Melbourne . We have embraced a flexible work‑from‑home culture with majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain Melbourne based and maintain flexibility between the office and WFH. If this kind of work gets you excited, we’d love to hear from you Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We’re open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.