IT Helpdesk Support

vor 3 Wochen

Council of the City of Sydney, Österreich Nutrimetics Vollzeit

About the Role Permanent Part-Time 5 Days/Week The Helpdesk Support person is responsible for providing Level 1 & 2 Helpdesk Support to head office and national branch office staff for desktop hardware and software applications. This is a part‑time role, flexible with hybrid working (work from home). You will be part of a small but highly skilled IT team focused on supporting and enhancing the IT systems. This role involves direct interaction with users, requiring strong problem‑solving skills and a customer‑first mindset. Key Responsibilities Act as the first point of contact for IT support, resolving technical issues; Manage helpdesk tickets, ensuring resolution and clear documentation; Provide end‑user support for workstations, printers, networking issues and desktop relocations; Develop and maintain checklists, procedures and knowledge‑based articles; Collaborate with internal teams to escalate and resolve issues; Support IT projects to enhance system efficiency and infrastructure. What You Bring Experience with Windows/macOS support, troubleshooting, and deployment; Proficiency in Microsoft Office, SharePoint, and common business applications; Knowledge of Active Directory, Group Policy and Azure management; Strong technical problem‑solving skills with a proactive and analytical approach; Excellent communication and interpersonal skills, with a customer‑focused mindset; Ability to work independently while collaborating effectively within a team; Ability to work effectively under pressure and prioritise your workload; A keen willingness to learn new technologies and contribute to IT initiatives. Why Join Us? Be part of a supportive and skilled IT team; Enjoy flexible hybrid working arrangements (3 days WIO, 2 days WFH); Competitive salary and opportunities for career development; Gain hands‑on experience in a dynamic IT environment. How to Apply The reason for your interest; How your skills and experience suit the role. To apply for this position, please submit a resume and a brief covering letter (no longer than two pages) which addresses the items above. For more information about Nutrimetics please visit Nutrimetics EEO Statement Nutrimetics welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability. Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and on employment. Only those applicants with full working rights in Australia will be considered. #J-18808-Ljbffr

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