Service Delivery Manager

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today Talent Acquisition Partner | HR Recruiter | Skilled in Sourcing, Screening & Employee Engagement | People-First Professional Responsibilities Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. Manages customer expectations and perceptions in order to optimize customer satisfaction. Proposes service improvements based on analysis of metrics, and satisfaction surveys. Establishes, and maintains, and / or reviews operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency to ensure agreed service levels are met and all relevant procedures are adhered to. Provides appropriate status and other reports to specialists, users and managers. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service and then initiates or delegates required actions to address. Initiates or refers required actions. Ensures that appropriate action is taken to investigate and resolve incidents and problems in systems and services and ensures that such incidents and problems are fully documented within the relevant reporting systems and coordinates the implementation of agreed remedies and preventative measures. Excellent communication skills, Presentation and conflict management skills, performance management. Develops business relationships with customers & business partners. Customer facing is required. Worked on non-SAP technology will be an added advantage. Involved in implementation and support of S4 HANA projects – at least 2 end to end implementations. Preferred prior working experience with Australian Customers. Broad understanding of the commercial IT environment. Top Reasons to Join Our Team at TCS Australia Attractive compensation & rewards We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter. Global exposure with local impact At TCS, you'll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally. Empowering leadership & supportive environment Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued. Inclusive, collaborative culture Diversity, inclusion, and respect are central to who we are. At TCS Australia, you'll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes. Continuous learning & cutting-edge innovation We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You'll be part of an environment that constantly challenges and expands your capabilities. A Great Fit for the TCS Culture We're looking for people who are : Passionate about technology and transformation Driven by curiosity, innovation, and continuous learning Excited to work in a collaborative, purpose-driven environment Motivated by delivering real impact for clients, communities, and society The TCS Community in Australia and Beyond Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Brisbane, Queensland, Australia #J- Ljbffr #J-18808-Ljbffr