Business Analyst

Join the RFDS & make an impact in delivering improved practices and effective solutions to support our teams Classifications IT & Telecomms Business Analyst Full-time Key points Competitive salary up to $120K+ Super Become a proud and passionate RFDS team member supporting our Operational Team Not-for-profit tax‑free benefits of up to 18.5K; increasing your take‑home pay Description The Royal Flying Doctor Service (Queensland Section) is seeking a Business Analyst with a minimum of 5 years of experience to support the organisation in enhancing healthcare delivery through understanding and documenting clinical requirements, process and system improvements, and supporting clinicians in the delivery of solutions. This role has the potential to make significant differences in the efficiency of our staff and help improve the day‑to‑day operational and administrative aspects of our essential healthcare services. The Business Analyst will be part of a project team and will work with clinicians, management, SLT and external vendors to identify business needs and translate them into practical process, system, or business solutions. As The Business Analyst, You Will Engage with internal stakeholders and user groups to gather, analyse, and document business needs and functional requirements. Develop clear, fit‑for‑purpose functional requirements and non functional specifications that define the desired outcomes of system enhancements or new solutions. Collaborate with vendors and project teams to ensure proposed solutions meet organisational requirements. Contribute to the configuration of software and systems, prepare test plans and scripts. Coordinate and support User Acceptance Testing (UAT). Manage user expectations to align with system capabilities and functionality. Become the system expert to support future enhancements/improvements. This is a maximum‑term, full‑time role based in Brisbane . The initial project and contract will run for 12 months however, there are additional opportunities within the team to support the ongoing digital transformation at the RFDS. The RFDS Digital & Technology Team offers hybrid working arrangements with a mixture of working from home and in the office. Who are we looking for? We are seeking a Business Analyst who is a team player, communicates openly and confidentially, and has expertise in defining the present state and collaboratively projecting and creating a future state. In addition, you will have formal qualifications in Information Technology or a closely related field, and you will demonstrate: Experience in implementing/supporting clinical solutions and patient management systems would be desirable. Strong communication and stakeholder and customer engagement skills. Complex problem‑solving skills and ability to explain technical issues and solutions in simple easy to understand language. Extensive experience in business analysis, process design and build and data modelling and reporting. Demonstrated experience supporting the implementation and change of complex business applications. Hands‑on experience with process mapping and system testing tools. Why Join the RFDS (Queensland Section) About We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following: Work with a great team of people who are passionate about our purpose and proud of their contribution Attractive remuneration package of up to $120k + Super. Access to not-for-profit tax‑free benefits of up to $18,550; increasing your take‑home pay Opportunity to be a part of the iconic Royal Flying Doctor Service team. Be an integral team member by supporting those who make a real impact on healthcare in Queensland. Comprehensive and supportive orientation program. Access to our newly launched Fitness Passport (for staff and family members) RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel. About RFDS (Queensland Section) The Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians each year, that’s one person every two minutes In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion. Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity. Interested? This role will close by the 21st of November 2024 however; shortlisting will commence before the end date so don’t delay in applying For further information regarding this role please contact Recruitment on or for a copy of the PD please reach out to Successful candidates will be subject to a Police Check. Candidates may be required to undergo a pre‑employment medical assessment. You must possess a valid, unrestricted Australian Driver's Licence. #J-18808-Ljbffr