Property Claims Consultant

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. You’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. When you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview We are currently seeking a Property Claims Consultant to lead by example and facilitate excellence in our property claims handling. This permanent full‑time role will have a hybrid approach, working from our Sydney CBD office and working from home (WFH). How You’ll Make an Impact Manage a portfolio of property claims from end to end. Settle claims within client‑service instructions, company guidelines and delegated authority while maintaining excellent customer service skills. Build and develop external business relationships. Achieve monthly productivity levels as designated by your Team Leader. Resolve complaints in accordance with company guidelines. About You To excel in this role, you will be a dedicated and driven team member who thrives in a busy yet rewarding environment. Minimum 2+ years Property Claims experience. Excellent interpersonal, spoken and written communication skills. PC literate – proficient with database and Microsoft Office; outstanding organisational and time‑management skills. A self‑motivated individual with the ability to work autonomously. Energy and flexibility to work with the Corporate team, and the desire to support projects identified as critical to the long‑term business plan. What We Can Offer You Flexible work arrangements – including WFH. Paid parental leave. Excellent working environment – our team at GB is renowned for its dedicated and approachable people, friendly, flexible and inclusive culture built around great team support and rewarding opportunities. Exciting career growth as our company expands. Ongoing education and development through both external and internal programs delivered by our claims training experts. Service recognition awards and employee assistance programme for you and your immediate family. Peer support programme, corporate health insurance discounts and wellness programmes. Additional purchased leave, novated leases and access to the Gallagher Rewards Programme (discounts/cash‑back for hundreds of retailers). Reproductive leave. Birthday Club – a day off during your birthday month as a gift from GB Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll receive, depending on your job level, may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave. Novated leasing opportunities. Two paid volunteer days annually. Health insurance discounts with our Group Insurance Plan. Employee stock purchase programme. Paid parental leave. Other benefits include: Flexible and hybrid work arrangements. Mental health and wellbeing support for you and immediate family. Employee recognition awards and service milestone recognitions. Peer support programme. Annual flu vaccinations. Access to Reward Gateway – discount offers at over 350 retailers. And more… Job Details Seniority level: Not applicable Employment type: Full‑time Job function: Finance and Sales Industry: Insurance Location: Sydney, New South Wales, Australia Inclusion and Diversity Gallagher embraces our employees’ diverse identities, experiences and talents. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Equal Opportunity Employer Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr