Customer Support Officer
vor 3 Wochen
Customer Support Officer / Technical Customer Service Executive 1KOMMA5° is a global EnergyTech powerhouse revolutionising the way homes produce, store, and consume energy. With a bold mission to enable carbon‑neutral living, we integrate cutting‑edge solar, battery storage, EV charging and intelligent energy software into one seamless solution. Backed by top‑tier global investment and now operating in over 10 countries, 1KOMMA5° is one of the fastest‑scaling clean energy companies in the world. With the Australian operation now entering a period of rapid growth, the business requires a technically minded Support Officer to play a key role in supporting our customers throughout their solar journey—before, during, and after installation. About the Role As a Technical Customer Support Officer, you will primarily work from our centralised CRM system to manage customer tickets and service requests. The core focus of this role is resolving support tickets efficiently, providing accurate information, and maintaining a high standard of customer service. Key Responsibilities Responding to customer enquiries pre and post installation via phone, email, and the CRM platform. Managing, updating and closing service tickets within the CRM platform. Verifying and reviewing customer, site, and service information for accuracy. Preparing and issuing service documentation including reports, lists and updates. Providing timely updates to customers regarding their ticket progress. Coordinating directly with field personnel, including providing support to on‑site team members where required. Liaising with accounts for invoicing and payment follow‑ups. Re‑engaging with customers and installers to organise follow‑up work. Updating internal CRM and relevant manufacturer portals with case notes and outcomes. Assisting in generating reports for service issues, warranty claims or installation disputes. Performing post‑installation checks to confirm system functionality and ensure key components (e.g. inverter, monitoring, grid connection) are operational and recorded correctly. Skills and Experience Ability to handle high volume phone calls and emails. Technically minded with a love for resolving issues for customers. Excellent written and verbal communication skills – particularly for quick troubleshooting over the phone by getting to the root of the issue quickly and providing a solution. Good organisational skills. The ability to prioritise and problem solve.li> Eagerness to support all team members as required. Proactive attitude and strong work ethic. We're keen to hear from candidates who have worked in customer service, help desk, client support type of roles who are experienced communicating with customers to resolve technical issues. The key here is an ability to research and problem solve for solutions. This role joins a well established technical support team, based in our Coombabah office. The salary on offer here is $70,000 + super and the hours of work are 8am‑4pm, Monday to Friday. If this sounds like you, please apply with a copy of an up to date resume today as this position will surely be filled quickly. Insight Resourcing #J-18808-Ljbffr
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Customer-Centric Front Office
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Gold Coast City, Österreich at VollzeitA local service provider based in Gold Coast City is seeking a Front Office & Sales Support Coordinator. The role involves being the first point of contact for clients, managing office operations, and providing essential sales support to the team. Ideal candidates will have strong communication skills, attention to detail, and proficiency in Microsoft...
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Technical Solar Support Officer: Customer Care
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Gold Coast City, Österreich Insight Resourcing VollzeitA leading energy management company is seeking a Technical Customer Support Officer in Gold Coast City. The role involves responding to customer inquiries, managing service tickets, and ensuring customer satisfaction throughout their solar journey. Ideal candidates will have strong communication skills, experience in customer service, and a proactive...
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Customer Support Officer
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitOverview Join to apply for the Customer Support Officer role at Department of Customer Services, Open Data and Small and Family Business . At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering...
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Customer Service
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Gold Coast City, Österreich Stratco (Australia) Pty Limited VollzeitFixed Term role in a fast-growing industry Deliver exceptional customer service and support production operations Join a collaborative team committed to quality and continuous improvement Laser 3D is a national laser cutting, folding, welding, and CNC machining service provider that has been operating since 1992. With cutting-edge technology, a skilled...
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Customer Service Officer
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Gold Coast City, Österreich Ama Group Australia VollzeitOpportunity At AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long‑serving team‑members complimented by a new crew coming through. Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car‑O‑Liner...
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Customer Service Officer
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Gold Coast City, Österreich Top Cut Foods VollzeitTop Cut Foods is one of Australias leading meat suppliers with several locations across Australia & Asia. We supply a wide variety of protein products to large hotel chains well-renowned restaurants and sporting stadiums. A Full-time position has now become available for an exceptional Customer Service Officer to join our dynamic team located at the head...
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Gold Coast City, Österreich Chandler Macleod Group VollzeitAO3 Customer Service Officer – Education Sector Location: Gold Coast (South Port) Level: AO3 Work Unit: Customer Service Contract: 7 October 2025 – 27 February 2026 Salary: $48 / hour + super We are seeking AO3 Customer Service Officers on behalf of our client, based on the Gold Coast, to support the Education sector. These roles are call centre–based,...
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Customer Service Officer Luscombe
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Gold Coast City, Österreich Laser 3D VollzeitJoin to apply for the Customer Service Officer Luscombe role at Laser 3D Laser 3D is a national laser cutting, folding, welding, and CNC machining service provider that has been operating since 1992. Leveraging cutting‑edge technology, a skilled workforce and a commitment to quality, we deliver high‑quality, cost‑effective solutions tailored to meet...
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Customer Service Officer
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Gold Coast City, Österreich AMA Group VollzeitAt AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through. Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot...
