Client Relationship Manager

vor 9 Stunden


Council of the City of Sydney, Österreich Thrive Refugee Enterprise Vollzeit

About Thrive Thrive is a not-for-profit organisation that helps refugees and asylum seekers achieve financial independence and contribute meaningfully to Australia’s economy. We empower refugee entrepreneurs by providing business support mentoring and tailored business loans to help them start and grow sustainable businesses. The Opportunity Join Thrive’s mission to support refugee entrepreneurs across Australia. As a Client Relationship Manager you’ll be the vital link between our clients and the resources, mentoring and finance they need to succeed. You’ll work closely with clients from culturally and linguistically diverse (CALD) backgrounds guiding them from concept through to successful business launch. This role is ideal for someone who is both mission-driven and commercially astute and can build trust with clients while providing hands‑on business and financial guidance. What You’ll Do Build strong trust‑based relationships with refugee and asylum seeker entrepreneurs. Deliver one‑on‑one mentoring and/or group workshops to build business readiness. Support clients to develop business plans, budgets, cash flow forecasts and marketing strategies. Guide clients through business registration, compliance and launch. Assess financing needs, prepare high‑quality loan applications and liaise with Thrive’s credit team. Conduct scheduled business reviews and provide tailored support to address challenges. Collaborate with community organisations, settlement agencies and industry partners to strengthen referral pathways. Represent Thrive at events and sector forums to grow our community partnerships. What Success Looks Like Clients progress from idea to business launch and growth. High client satisfaction and retention. Strong loan approval rates through well‑prepared submissions. Growing partnerships and referrals within the refugee support ecosystem. Demonstrable contribution to Thrive’s social impact goals. About You You are motivated by purpose and driven to make a difference. You bring: A passion for refugee empowerment and social impact. Strong communication and mentoring skills with cultural sensitivity and empathy. Commercial acumen and the ability to analyse business and financial plans. Energetic, takes initiative and resilience in challenging situations. A collaborative, team‑oriented mindset. Qualifications & Experience Tertiary qualification in business, commerce, finance or equivalent experience (preferred but not essential). Experience with small or micro‑businesses preferred (as an owner, employee, supplier or lender). Background in case management, client services or financial services is beneficial. Experience working with culturally and linguistically diverse (CALD) communities highly regarded. Full working rights in Australia. Other Requirements Current driver’s licence, access to transport and willingness to travel within Sydney. Multilingual skills may be an advantage. Key Skills Business Development Sales Experience Loyalty Marketing Portfolio Management Wealth Management Financial Services Algebra Territory Management Banking Relationship Management Customer Relationship Management Geometry Employment Type: Full‑Time Vacancy: 1 #J-18808-Ljbffr



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