Client Relationship Manager

Do you love working with people, helping business owners grow, and taking ownership of client relationships from end to end? Are you energised by fast-paced industries, modern brands, and technology? If so, you will thrive in this role. We are looking for a proactive, people-focused professional to join our specialist e-commerce accounting team . You do not need to be an accountant. We already have a strong technical team that handles all processing and compliance. What we need is someone who can sit in the driver’s seat, build exceptional client relationships, manage workflow, and ensure our clients feel supported, informed and truly cared for. Our Mission At Kelly+Partners, our mission is simple: to help our people, private business owners, and the communities we work in Be Better Off. We work closely with many of Australia’s most exciting e-commerce and retail brands, and we invest heavily in the training and growth of our people. If you bring the attitude and the ownership, we will teach you the rest. The Role: Client Relationship Manager This is not a traditional accounting role. You won’t be buried in spreadsheets or preparing tax returns. You will be front and centre with some of Australia’s most innovative digital and consumer brands: Owning client communication and relationships Working closely with e-commerce founders and operators Coordinating workflow between clients, our offshore team and onshore accountants Managing deadlines, priorities and deliverables across your portfolio Helping clients understand key issues and navigating them through the process Driving stronger processes, systems and efficiencies internally Becoming a trusted go-to point for fast-moving e-commerce and retail clients If you enjoy taking ownership, keeping things moving, and making clients feel understood and supported, you will excel here. What You Will Be Doing Manage day-to-day communication with clients and ensure they feel supported and informed Coordinate workflows between our offshore team and onshore accountants Monitor deadlines, manage compliance calendars and ensure deliverables stay on track Improve processes, introduce efficiencies and champion best practices Support Partners and Managers with client summaries, updates and follow-ups Use modern systems, cloud tools and automation to streamline work Build strong, trusted relationships with founders and brand operators (Any technical accounting skills required will be taught on the job.) What’s In It For You? A clear pathway into senior client management or advisory roles Hands‑on training in workflow management, accounting principles and e‑commerce operations Exposure to some of Australia’s fastest‑growing online brands A modern office close to the beach, flexible work options and community leave A supportive, collaborative team that values ownership, initiative and growth The opportunity to make a real impact on both client experience and internal delivery What We’re Looking For Excellent communication and relationship‑building skills Highly organised with strong ownership of deadlines and priorities Tech‑savvy and confident learning new systems, apps and platforms A natural problem‑solver who takes initiative and drives outcomes Someone who thrives in a fast‑paced, dynamic environment Experience in client service, account management, operations, project coordination or similar roles An interest in e‑commerce, consumer helping business owners succeed You do not need public practice accounting experience. Your attitude, ownership and communication skills are what matter most Ready to join a high‑performing, fast‑growing e‑commerce and advisory team? If you are ready to step into a role where you can make a meaningful difference to clients, founders and team outcomes, we are ready to back you. Apply today and start your journey with Kelly+Partners Northern Beaches. #J-18808-Ljbffr