Major Incident Manager
vor 1 Woche
Your Job Lead and coordinate major incident bridge calls to ensure timely resolution and minimal business impact Act as the primary point of contact for stakeholders during major incidents, providing clear and timely updates Ensure end‑to‑end management of major incidents, including invocation, escalation, and service restoration Produce and maintain Major Incident Communication and Recovery Plans, including post‑incident reports Collaborate with technical teams and vendors to identify root cause and implement corrective actions Your Profile ITIL Foundation Certification (essential for IT Service Management best practices) Major Incident Management (MIM®) Certification or equivalent advanced training Strong communication and stakeholder management skills Proficiency in Incident Management tools (e.g., ServiceNow, Remedy) Leadership and decision‑making under pressure Proven experience in ITIL‑based Incident Management and IT Service Operations Strong problem‑solving and analytical skills for root cause identification and resolution Ability to manage high‑pressure situations and make critical decisions quickly Excellent organizational and prioritization skills to handle multiple incidents simultaneously Hands‑on experience with incident response tools and reporting (e.g., SLA tracking, escalation handling) What You’ll Love About Working Here You will be a part of a diverse collective of free‑thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth. We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities. We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr
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Incident Capability Lead: Major Incident
vor 1 Woche
City of Melbourne, Österreich nbn® Australia VollzeitA leading telecommunications company in Australia seeks a Major Incident Capability Manager to enhance incident management and operational excellence. The role involves leading major incident resolutions, coaching a dedicated team, and ensuring minimal disruption to services. Candidates should have experience in technology or network environments and strong...
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Major Incident Capability Manager
vor 1 Woche
City of Melbourne, Österreich nbn® Australia VollzeitMajor Incident Capability Manager – nbn® Australia Join to apply for the Major Incident Capability Manager role at nbn® Australia . About the role This role is central to safeguarding the performance and reliability of nbn’s network. You will lead the resolution of major incidents impacting IT systems, networks and facilities, ensuring minimal...
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Major Incident Manager
vor 1 Woche
City of Melbourne, Österreich Capgemini VollzeitA global technology company located in Melbourne is seeking a Lead Incident Manager. This role involves overseeing major incident calls, managing stakeholder communications, and collaborating with technical teams to ensure the effective resolution of incidents. Candidates should hold ITIL and Major Incident Management certifications and possess strong...
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Major Incident Capability Manager
vor 1 Woche
City of Melbourne, Österreich NBN Co ltd. VollzeitMajor Incident Capability Manager page is loaded## Major Incident Capability Managerlocations: Melbournetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 13, 2025 (14 days left to apply)job requisition id: # **Job Expectations****Build your career and Australia’s future.**Not many people can say they are working on building...
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Strategic Incident
Vor 5 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria seeks an Incident and Problem Management Lead responsible for managing major incidents. The ideal candidate should possess strong problem-solving skills, ITIL Service Operations experience, and proficiency in ServiceNow. The role promotes a healthy work / life balance with flexible work patterns and offers attractive...
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Senior Major Incident Lead
Vor 3 Tagen
City of Melbourne, Österreich Bunnings VollzeitA leading retail company in home improvement is seeking a Production Services Lead - Major Incident Management to ensure reliable production services. This role involves championing incident processes, enhancing the ServiceNow platform, and leading a team. Candidates must have 5+ years' experience in major incident management and an ITIL Certificate 4. Join...
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Major Incident
Vor 3 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria is looking for an Incident and Problem Management Lead to manage major incidents effectively. Candidates should have strong problem-solving skills, experience with ITIL Service Operations, and proficiency in ServiceNow. This role supports a healthy work/life balance, offers flexible work patterns, and includes attractive...
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Production Services Lead
Vor 3 Tagen
City of Melbourne, Österreich Bunnings Group Vollzeit**Join us and experience Bunnings from the other side of the counter!****What’s in it for you** **when you’re part of our team:*** Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few* Free standard OnePass membership* Access to over 100+ exclusive team member benefits across health, shopping, travel...
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Production Services Lead
Vor 3 Tagen
City of Melbourne, Österreich Bunnings VollzeitProduction Services Lead - Major Incident Management Direct message the job poster from Bunnings What’s in it for you Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100+ exclusive team member benefits across health, shopping, travel and stay,...
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Incident and Problem Manager
Vor 3 Tagen
City of Melbourne, Österreich Emmbr VollzeitOverview Infrastructure, Cloud & DevOps - Connecting Australian companies and leaders with the very best talent in the market 3-month daily rate contract Market leading Australian business High performing team, valuing collaboration Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will...
