Incident and Problem Manager
Vor 2 Tagen
Overview Infrastructure, Cloud & DevOps - Connecting Australian companies and leaders with the very best talent in the market 3-month daily rate contract Market leading Australian business High performing team, valuing collaboration Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual. About the role: Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements. Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution. Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity. Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged. Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents. Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations. Drive problem management activities to successful completion, ensuring root causes are identified and addressed. About you: Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution. Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives. Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents. Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes. Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams. ITIL certification preferred. Apply now Details Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Emmbr by 2x Sign in to set job alerts for “Incident Problem Manager” roles. Melbourne, Victoria, Australia 2 weeks ago Senior Manager, Risk & Compliance Incidents Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 4 days ago Hawthorn, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Incident and Problem Manager
vor 3 Wochen
City of Melbourne, Österreich Emmbr VollzeitOpportunity for an Incident & Problem Manager to join a market leading, Australian organisation, on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual. About the role Oversee incident response efforts and ensure timely resolution...
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Incident & Problem Manager
vor 3 Wochen
Council of the City of Sydney, Österreich costar VollzeitIncident & Problem Manager Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover...
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Incident & Problem Management Lead
vor 2 Wochen
City of Melbourne, Österreich EnergyAustralia VollzeitReporting to the Service Management Leader, the role of Incident and Problem Management Lead will see you take ownership over the end to end management of major business impacting incidents, ensuring that service is restored quickly and within agreed SLA’s. Working in a supportive and high performing team culture, we will leverage your exceptional...
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Strategic Incident
Vor 5 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria seeks an Incident and Problem Management Lead responsible for managing major incidents. The ideal candidate should possess strong problem-solving skills, ITIL Service Operations experience, and proficiency in ServiceNow. The role promotes a healthy work / life balance with flexible work patterns and offers attractive...
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Council of the City of Sydney, Österreich CoStar Realty Information, Inc. VollzeitA leading real estate information provider is seeking an Incident & Problem Manager in Sydney, Australia. The successful candidate will establish consistent incident management processes and support ITIL best practices to enhance service quality. A minimum of 5 years' experience in IT service management and expertise in JIRA Service Management is required....
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Major Incident
Vor 2 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria is looking for an Incident and Problem Management Lead to manage major incidents effectively. Candidates should have strong problem-solving skills, experience with ITIL Service Operations, and proficiency in ServiceNow. This role supports a healthy work/life balance, offers flexible work patterns, and includes attractive...
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Incident & Problem Lead – Flexible Hours & Impact
vor 2 Wochen
City of Melbourne, Österreich EnergyAustralia VollzeitAn Australian energy provider is seeking an Incident and Problem Management Lead in Melbourne. This role involves managing major incidents and working collaboratively in a high-performing team. Candidates should have strong experience in incident management, excellent problem-solving skills, and proficiency in ServiceNow. The company offers flexible working...
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Problem Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich Capgemini VollzeitJoin us as a Problem Manager at Capgemini . Your role focuses on leading the Problem Management function within Defence ICT operations, identifying and resolving the root causes of recurring incidents, improving service reliability, and driving long‑term solutions through collaboration with internal teams and external service providers. Key...
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Problem Manager
vor 10 Stunden
Council of the City of Sydney, Österreich Capgemini VollzeitJoin us as a Problem Manager at Capgemini Your role focuses on leading the Problem Management function within Defence ICT operations, identifying and resolving the root causes of recurring incidents, improving service reliability, and driving long-term solutions through collaboration with internal teams and external service providers. Key Responsibilities...
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ITSM Lead
vor 12 Stunden
City of Melbourne, Österreich Dixon Appointments VollzeitAn established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...
