Problem Manager
Vor 5 Tagen
Join us as a Problem Manager at Capgemini . Your role focuses on leading the Problem Management function within Defence ICT operations, identifying and resolving the root causes of recurring incidents, improving service reliability, and driving long‑term solutions through collaboration with internal teams and external service providers. Key Responsibilities Operate the Problem Management processes, including criteria for identifying and prioritising recurring incidents and root causes. Collaborate with resolution groups to establish problem‑solving frameworks and facilitate regular problem review meetings. Lead and manage root cause analysis activities, ensuring timely resolution and documentation of known errors and workarounds. Coordinate with vendors and internal stakeholders to drive service improvements and reduce incident recurrence. Analyse incident trends and performance data to proactively identify systemic issues and recommend strategic solutions. Maintain the Problem Management database and ensure compliance with Defence standards and security protocols. Provide leadership and guidance to technical teams, promoting a culture of continuous improvement and client‑focused service delivery. Essential Requirements Australian citizenship and ability to obtain and maintain a security clearance (NV1 or higher). Ability to commute to West Penrith in Sydney. Strong background in IT operations, incident and change management, and vendor coordination. Proven experience leading Problem Management functions in large‑scale environments. Excellent communication, stakeholder engagement, and analytical skills. Qualifications & Experience Tertiary qualifications in Information Technology, Engineering, or a related field. ITIL Foundation certification (Intermediate or Expert level desirable). Minimum 5 years’ experience in ICT service management, with demonstrated success in problem resolution and service improvement. Experience in Defence or other secure government environments is highly regarded. What You’ll Love About Working Here Be part of a diverse collective of free‑thinkers, entrepreneurs and industry experts. Enjoy a positive work‑life balance with hybrid working and flexible arrangements. Access countless learning and development opportunities, including 250,000 courses and external certifications. Receive a comprehensive total reward package plus a Peer Recognition Portal called "Celebrate". Capgemini is a global business and technology transformation partner that helps organizations accelerate their transition to a digital and sustainable world. With a 55‑year heritage, we empower teams to unlock technology value across the breadth of business needs. #J-18808-Ljbffr
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Problem Manager
vor 24 Stunden
Council of the City of Sydney, Österreich Capgemini VollzeitJoin us as a Problem Manager at Capgemini Your role focuses on leading the Problem Management function within Defence ICT operations, identifying and resolving the root causes of recurring incidents, improving service reliability, and driving long-term solutions through collaboration with internal teams and external service providers. Key Responsibilities...
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Incident & Problem Manager
vor 3 Wochen
Council of the City of Sydney, Österreich costar VollzeitIncident & Problem Manager Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover...
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Defence IT Problem Manager – Hybrid
vor 24 Stunden
Council of the City of Sydney, Österreich Capgemini VollzeitA global technology firm is seeking a Problem Manager to lead the Problem Management function within Defence ICT operations in Sydney. The role involves identifying and resolving root causes of recurring incidents, improving service reliability, and collaborating with internal and external stakeholders. Essential requirements include Australian citizenship,...
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Council of the City of Sydney, Österreich CoStar Realty Information, Inc. VollzeitA leading real estate information provider is seeking an Incident & Problem Manager in Sydney, Australia. The successful candidate will establish consistent incident management processes and support ITIL best practices to enhance service quality. A minimum of 5 years' experience in IT service management and expertise in JIRA Service Management is required....
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Council of the City of Sydney, Österreich Capgemini VollzeitA global business and technology transformation partner is seeking a Problem Manager to lead the Problem Management function within Defence ICT operations. This role involves identifying and resolving root causes of recurring incidents, improving service reliability, and collaborating with internal teams and external vendors. The ideal candidate should have...
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vor 4 Wochen
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