Incident & Problem Management Lead
vor 2 Wochen
Reporting to the Service Management Leader, the role of Incident and Problem Management Lead will see you take ownership over the end to end management of major business impacting incidents, ensuring that service is restored quickly and within agreed SLA’s. Working in a supportive and high performing team culture, we will leverage your exceptional communication skills when interacting with a wide range of internal and external customers whilst handling Major Incident and Problems including showcasing continuous improvement efficiencies. We will see you thrive in fast‑paced environment juggling a number of activities beyond managing incident and problems, that assist in the overall delivery from the Service Excellence group. Our shift patterns call us outside of normal working hours which you will be used to, however in our team Energise Flexibility plan this is recognised with a number of time‑in‑lieu / time‑off options ensuring our people get their healthy work/life balance. What we’re looking for: Strong experience in an Incident and Problem Management role or similar ITIL Service Operations experience is highly desired Stakeholder management, collaboration, and Leadership qualities Great attitude, team player and thrives working in a fast face environment Expert in Problem‑solving approach Good reporting skills (written and statistical) Experience working in a large and complex organisation with a high degree of ambiguity Experience with ServiceNow (essential) Why Us? EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves – because we believe that’s when we’re at our best. We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community. Here’s what you can look forward to: Employee discounts on electricity and gas, plus savings on major brands and products 20 weeks’ paid parental leave – completely gender‑equal Energise Program – flexible working that’s team‑centric, enabling teams to agree and succeed together Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year Supportive leaders and a down‑to‑earth culture where you can be your authentic self If you’re ready to ‘light the way’ in your career, click ‘Apply’ to submit your confidential application. For any questions, please reach out to Jock Clydesdale, Talent Acquisition Partner @ Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Utilities #J-18808-Ljbffr
-
Strategic Incident
Vor 5 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria seeks an Incident and Problem Management Lead responsible for managing major incidents. The ideal candidate should possess strong problem-solving skills, ITIL Service Operations experience, and proficiency in ServiceNow. The role promotes a healthy work / life balance with flexible work patterns and offers attractive...
-
Incident and Problem Manager
vor 3 Wochen
City of Melbourne, Österreich Emmbr VollzeitOpportunity for an Incident & Problem Manager to join a market leading, Australian organisation, on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual. About the role Oversee incident response efforts and ensure timely resolution...
-
Incident & Problem Lead – Flexible Hours & Impact
vor 2 Wochen
City of Melbourne, Österreich EnergyAustralia VollzeitAn Australian energy provider is seeking an Incident and Problem Management Lead in Melbourne. This role involves managing major incidents and working collaboratively in a high-performing team. Candidates should have strong experience in incident management, excellent problem-solving skills, and proficiency in ServiceNow. The company offers flexible working...
-
Incident and Problem Manager
Vor 3 Tagen
City of Melbourne, Österreich Emmbr VollzeitOverview Infrastructure, Cloud & DevOps - Connecting Australian companies and leaders with the very best talent in the market 3-month daily rate contract Market leading Australian business High performing team, valuing collaboration Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will...
-
Incident & Problem Manager
vor 3 Wochen
Council of the City of Sydney, Österreich costar VollzeitIncident & Problem Manager Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover...
-
Technical Support Engineer
Vor 7 Tagen
Council of the City of Sydney, Österreich AMP VollzeitTechnical Support Engineer Join to apply for the Technical Support Engineer role at AMP. The Technology function at AMP is accountable for delivering fast, agile, secure, compliant, and well‑governed technology services that enable AMP to achieve its strategic objectives. This role is pivotal in ensuring the stability and resilience of AMP's digital...
-
Technical Support Engineer
vor 19 Stunden
Council of the City of Sydney, Österreich Amp VollzeitTechnical Support Engineer Join to apply for the Technical Support Engineer role at AMP. The Technology function at AMP is accountable for delivering fast, agile, secure, compliant, and well-governed technology services that enable AMP to achieve its strategic objectives. This role is pivotal in ensuring the stability and resilience of AMP's digital banking...
-
Major Incident
Vor 3 Tagen
City of Melbourne, Österreich Aboriginal Health Council Of Western Australia VollzeitA health organization in Victoria is looking for an Incident and Problem Management Lead to manage major incidents effectively. Candidates should have strong problem-solving skills, experience with ITIL Service Operations, and proficiency in ServiceNow. This role supports a healthy work/life balance, offers flexible work patterns, and includes attractive...
-
Configuration Manager
vor 2 Wochen
Council of the City of Sydney, Österreich AMP VollzeitPosition Overview AMP invites an experienced Configuration Manager to maintain and enhance our Configuration Management Database (CMDB). The role ensures accurate visibility of IT assets, relationships, and dependencies, supports IT service management processes, and drives automation and process improvements that benefit stakeholders across the organization....
-
ITSM Lead
vor 19 Stunden
City of Melbourne, Österreich Dixon Appointments VollzeitAn established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...
