ITSM Lead

Lead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...

A leading technology company is seeking an experienced IT Service Management (ITSM) Lead in Melbourne to support the implementation of a new ITSM tool and enhance service management practices. This pivotal role requires operational expertise and consultancy skills to lead vendor delivery and align ITIL processes effectively, offering a 12-month contract with...

A leading consulting firm in Victoria is seeking an IT Service Management Lead to support their ITSM transformation project. This role requires expertise in ITIL frameworks and operational consultancy skills. You will drive change in service management practices and oversee vendor relationships. The contract lasts for 12 months, with potential for extension,...

You will collaborate with project teams, technical specialists, business units, and vendors to establish best-practice workflows that improve service resilience, communication, and operational efficiency. A key part of this role involves preparing operational teams for go-live through training, documentation, and hands-on knowledge transfer. Key...

A recruitment agency is seeking an IT Service Management Lead in Melbourne, Victoria, to guide a major ITSM transformation project. The successful candidate will oversee vendor implementation and drive operational excellence in service management. The role offers a 12-month contract, with the potential for extension, and involves a greenfield implementation...

Technology Sales Leader - Digital, Engineering, Cloud and Automation, IIoT, SaaS & Data Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This...

Multiple IT Roles (NV1 Required) We are looking for talented IT professionals to join a major project kicking off early 2026 (not a bid) across Sydney and Melbourne . If you hold an active NV1 clearance and are looking for your next challenge, we want to hear from you. Locations: Sydney & Melbourne (onsite)Contract Length: Up to 5 yearsStart Date: Jan 2026...

A leading telecommunications company in Australia is seeking an ITSM Practice Lead for Problem and Knowledge Management. You will lead a team to enhance service operations, drive improvements across processes, and support organizational goals. Applicants should have at least 5 years of experience in incident management, strong stakeholder expertise, and an...

A recruitment agency is seeking an experienced ITSM Lead for a 12-month contract in Melbourne. This pivotal role involves guiding an IT Service Management transformation project, overseeing service management practices, and liaising with vendors. Candidates should have advanced ITIL knowledge and strong communication skills for effective stakeholder...

A public health organization in Australia is seeking a Service Management Group Manager to lead IT Service Management practices. The role focuses on strategic planning and service delivery, requiring thorough ITIL understanding and experience with enterprise ITSM tools like ServiceNow. This full-time position offers a competitive salary and various employee...