ITSM Lead: Transformational Change

Lead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...

A recruitment agency is seeking an IT Service Management Lead in Melbourne, Victoria, to guide a major ITSM transformation project. The successful candidate will oversee vendor implementation and drive operational excellence in service management. The role offers a 12-month contract, with the potential for extension, and involves a greenfield implementation...

You will collaborate with project teams, technical specialists, business units, and vendors to establish best-practice workflows that improve service resilience, communication, and operational efficiency. A key part of this role involves preparing operational teams for go-live through training, documentation, and hands-on knowledge transfer. Key...

A leading consulting firm in Victoria is seeking an IT Service Management Lead to support their ITSM transformation project. This role requires expertise in ITIL frameworks and operational consultancy skills. You will drive change in service management practices and oversee vendor relationships. The contract lasts for 12 months, with potential for extension,...

Technology Sales Leader - Digital, Engineering, Cloud and Automation, IIoT, SaaS & Data Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This...

A major road authority in Victoria is seeking a SIAM Change Coordinator to support change processes within the Technology Operations team. The role involves coordinating change management, ensuring adherence to ITIL principles, and driving continuous improvement initiatives. The ideal candidate has strong communication skills, proven experience in change...

An established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...

A leading healthcare company is seeking an ERP Group Change Lead for a strategic transformation program. Responsible for leading change management across various workstreams, the ideal candidate has over 10 years of experience in transformational change, preferably with SAP. This mid-senior level role offers competitive compensation in a dynamic environment...

A leading sports technology company in Victoria is seeking a GM Compliance & Enablement. This role is crucial for ensuring that compliance obligations are understood and managed effectively. You will lead compliance-related activities, design processes, and support regulatory changes. Ideal candidates possess excellent analytical capabilities and experience...

We’re seeking an experienced IT Service Management (ITSM) Lead to support the implementation of a new ITSM tool and uplift service management practices. This role combines operational expertise, consultancy skills, and leadership to guide vendor delivery, lead change, and mature ITIL‑aligned processes. Client Details My client is embarking on a major IT...