Itsm Consultant
Vor 7 Tagen
Technology Sales Leader - Digital, Engineering, Cloud and Automation, IIoT, SaaS & Data Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This is a client‑facing role requiring excellent communication, platform skills, and the ability to work during Australian business hours. Key Responsibilities Collaborate with customers to understand business needs and ITSM processes. Conduct workshops, gather requirements, and translate them into solution designs. Configure and customise Freshservice or ServiceNow (forms, workflows, automations, SLAs, notifications, catalog items). Implement ITIL‑aligned processes across Incident, Problem, Change, Request, Knowledge, and Asset / CMDB. Manage ongoing IT services for clients, including SLA tracking, escalations, service reporting, and performance reviews. Perform and support integrations using REST / SOAP APIs and build workflow automations as an essential part of solution delivery. Identify service gaps and deliver continuous improvements across processes and platform usage. Support testing, deployment, user onboarding, and post‑go‑live optimisation. Coordinate with technical teams to enable integrations, data flows, and automation initiatives. Prepare and maintain all documentation (requirements, design docs, guides, knowledge base). Act as the main point of contact for clients during Australian business hours. Required Skills & Experience 3–5 years of hands‑on ITSM experience with Freshservice or ServiceNow. Strong understanding of ITIL processes and ITSM service operations. Proven experience in platform configuration, workflow design, and automation. Mandatory experience with REST / SOAP integrations and workflow automation. Experience managing IT services, SLAs, and client communication. Strong stakeholder engagement and communication skills. Ability to work Australian time zone. Nice to Have Freshservice or ServiceNow certifications (Admin / Implementation Specialist). Experience working with Australian clients or in a consulting environment. Knowledge of asset / CMDB management, service catalog design, and reporting. Experience with training, onboarding, and knowledge management. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr
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ServiceNow Consultant
Vor 3 Tagen
Council of the City of Sydney, Österreich CareCone Group VollzeitTalent Acquisition Consultant @APAC Carecone Australia Title: ServiceNow platform (ITSM, ITOM, ATF) Location: Sydney Permanent Role. Job Description: Your Experience and Qualifications Must Have: System administration experience in UNIX and Windows environments. Strong understanding and experience with the ServiceNow platform (ITSM, ITOM, ATF). Effective...
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Council of the City of Sydney, Österreich Atlassian VollzeitA global enterprise software company is seeking a Solution Consultant with an ITSM focus to join their Advisory Services team. In this role, you'll collaborate with customers to solve business challenges using Atlassian products. The ideal candidate has 2+ years in customer-facing roles, expertise in ITSM, and experience with various ITSM tools. Join a...
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ITSM Solution Consultant — Remote
Vor 7 Tagen
Council of the City of Sydney, Österreich Atlassian VollzeitA leading software company is looking for a Solution Consultant with a focus on ITSM to join its Advisory Services team in Sydney. This role involves working closely with customers to address their business challenges and drive value through Atlassian products and solutions. Candidates should have over 2 years of consulting experience and a strong...
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Solution Consultant
vor 4 Wochen
City of Hobart, Österreich Atlassian VollzeitAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...
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Solution Consultant
Vor 7 Tagen
Council of the City of Sydney, Österreich Atlassian VollzeitWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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ITSM Specialist – ServiceNow/Freshservice
Vor 7 Tagen
City of Melbourne, Österreich Exsead Group VollzeitA leading technology consultancy is seeking an ITSM Consultant to work with clients in Australia. The role involves platform configurations, ITSM improvements, and managing ongoing IT services. Candidates should have 3–5 years of experience with Freshservice or ServiceNow, excellent communication skills, and the ability to work during Australian business...
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Lead ITSM Specialist
vor 21 Stunden
City of Melbourne, Österreich Dixon Appointments VollzeitLead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...
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ServiceNow Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich CareCone Group VollzeitJob Title ServiceNow platform (ITSM, ITOM, ATF) Location Sydney, Australia Employment Type Full-time, Permanent Seniority Level Mid‑Senior Level Job Function Information Technology Qualifications System administration experience in UNIX and Windows environments. Strong understanding and experience with the ServiceNow platform (ITSM, ITOM, ATF). Effective...
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Technical Consultant
Vor 3 Tagen
City of Melbourne, Österreich MTX APAC VollzeitHead of People Operations @ MTX APAC | Strategic HR Professional MTX APAC is a global cloud technology consulting firm that enables organisations to modernise through digital transformation. With expertise in the government and public sector, MTX APAC provides proprietary designs and innovative concept accelerators around a multitude of programs, including...
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ServiceNow Senior Technical Consultant
Vor 7 Tagen
City of Melbourne, Österreich Fujitsu VollzeitJoin to apply for the ServiceNow Senior Technical Consultant role at Fujitsu 4 days ago – Be among the first 25 applicants About the Role To be a high‑performing ServiceNow Technical Consultant delivering a set of ServiceNow technical services (development, delivery, support, administration) that ensure a high degree of satisfaction to the customer. This...
