Lead ITSM Specialist
vor 3 Wochen
You will collaborate with project teams, technical specialists, business units, and vendors to establish best-practice workflows that improve service resilience, communication, and operational efficiency. A key part of this role involves preparing operational teams for go-live through training, documentation, and hands-on knowledge transfer. Key Responsibilities Design and implement incident, request, and problem management workflows in the new ESM platform Partner with business areas (HR, Payroll, Facilities, Procurement etc.) to define non-IT request flows. Lead process/tooling uplift activities during the project. Develop training materials and conduct knowledge transfer for operational handover. Coordinate incident/request response post-go-live and drive continuous improvement. Collaborate with IT, business units, cyber security, and external vendors. Monitor performance, report on metrics, and ensure compliance with best practice. About You Strong experience in Incident, Request, and Problem Management within IT operations. Exposure to Release and Change Management. Skilled in ITSM process design and tool implementation. Excellent analytical, communication, and stakeholder engagement skills. Ability to lead change, coach teams, and manage competing priorities. ITIL certification (above Foundation) and relevant tertiary qualifications are highly desirable. #J-18808-Ljbffr
-
Lead ITSM Specialist
vor 10 Stunden
City of Melbourne, Österreich Dixon Appointments VollzeitLead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...
-
ITSM Lead
vor 10 Stunden
City of Melbourne, Österreich Dixon Appointments VollzeitAn established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...
-
IT Asset Management, ServiceNow, ITSM Lead
vor 3 Wochen
Council of the City of Sydney, Österreich The Aquarium VollzeitMultiple IT Roles (NV1 Required) We are looking for talented IT professionals to join a major project kicking off early 2026 (not a bid) across Sydney and Melbourne . If you hold an active NV1 clearance and are looking for your next challenge, we want to hear from you. Locations: Sydney & Melbourne (onsite)Contract Length: Up to 5 yearsStart Date: Jan 2026...
-
Itsm Consultant
Vor 6 Tagen
City of Melbourne, Österreich Exsead Group VollzeitTechnology Sales Leader - Digital, Engineering, Cloud and Automation, IIoT, SaaS & Data Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This...
-
ITSM Lead: Transformational Change
vor 2 Wochen
City of Melbourne, Österreich Technology CII VollzeitA leading technology company is seeking an experienced IT Service Management (ITSM) Lead in Melbourne to support the implementation of a new ITSM tool and enhance service management practices. This pivotal role requires operational expertise and consultancy skills to lead vendor delivery and align ITIL processes effectively, offering a 12-month contract with...
-
ITSM Transformation Lead
Vor 2 Tagen
City of Melbourne, Österreich Lounjee VollzeitA leading consulting firm in Victoria is seeking an IT Service Management Lead to support their ITSM transformation project. This role requires expertise in ITIL frameworks and operational consultancy skills. You will drive change in service management practices and oversee vendor relationships. The contract lasts for 12 months, with potential for extension,...
-
ITSM Transformation Lead
vor 2 Wochen
City of Melbourne, Österreich Michael Page VollzeitA recruitment agency is seeking an IT Service Management Lead in Melbourne, Victoria, to guide a major ITSM transformation project. The successful candidate will oversee vendor implementation and drive operational excellence in service management. The role offers a 12-month contract, with the potential for extension, and involves a greenfield implementation...
-
ITSM Specialist – ServiceNow/Freshservice
Vor 6 Tagen
City of Melbourne, Österreich Exsead Group VollzeitA leading technology consultancy is seeking an ITSM Consultant to work with clients in Australia. The role involves platform configurations, ITSM improvements, and managing ongoing IT services. Candidates should have 3–5 years of experience with Freshservice or ServiceNow, excellent communication skills, and the ability to work during Australian business...
-
ITSM Practice Lead
vor 1 Woche
Council of the City of Sydney, Österreich Optus VollzeitITSM Practice Lead - Problem & Knowledge Management Join to apply for the ITSM Practice Lead - Problem & Knowledge Management role at Optus Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. As a Practice Lead, Problem and Knowledge...
-
ServiceNow Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich CareCone Group VollzeitJob Title ServiceNow platform (ITSM, ITOM, ATF) Location Sydney, Australia Employment Type Full-time, Permanent Seniority Level Mid‑Senior Level Job Function Information Technology Qualifications System administration experience in UNIX and Windows environments. Strong understanding and experience with the ServiceNow platform (ITSM, ITOM, ATF). Effective...
