Customer Payments Specialist
vor 3 Wochen
Customer Payments Specialist About Us Fergus is on a mission to give tradespeople around the world complete clarity and control over their business. Our platform helps them get paid faster, manage teams more effectively, and make smarter decisions freeing up time to focus on what really matters. With offices in New Zealand, Australia, and the UK, we're a profitable SaaS company in high‑growth mode. We've got an ambitious roadmap, global momentum, and a team full of smart, humble humans who genuinely care about building something great together. The Opportunity This role is a critical part of Fergus’ growth strategy, focused on accelerating adoption of Fergus Pay across our customer base. You will be the payments expert within the Customer team, leading first‑touch conversations, driving payment onboarding, and fueling transaction volume. You'll play a key role in shaping how we scale payments globally, supported by strong product investment, customer insights, and demand signals already present in our market. What You’ll Own End‑to‑end ownership of the Fergus Pay sales motion for both new and existing customers. Identification of high‑potential customers using existing behavioural and financial data. Execution of structured outreach, demos, and onboarding steps to drive adoption. Contribution to persona development and segmentation for marketing campaigns. Input into landing pages, webinars, and closing campaigns. Collection and reporting of product feedback, objections, and customer insights. What Sets You Apart – Your Experience You’re an energetic, confident outbound caller who thrives on connection and momentum. You’ve spent time in an SDR or outbound sales role and are now looking for a path that blends your commercial drive with long‑term customer success. You likely have: Proven outbound calling or SDR experience – you enjoy picking up the phone and starting high‑quality conversations. Experience in SaaS, B2B or customer‑facing roles. Confidence using data and customer signals to prioritise outreach and tailor messages. A history of hitting (or beating) KPIs across activity or adoption metrics. Comfort working in pacey, scaling environments where experimentation is encouraged. Excellent communication and education skills can simplify concepts so customers quickly understand the value. Benefits Wellbeing: 4 extra paid "ME" leave days per year, EAP support, inclusive team events. Equity: Team members invited to our ESOP (share scheme) after 1 year. Parental Leave: 10 weeks of additional paid leave + more support for new parents. Development & Culture: Annual L&D budget, company‑wide training, transparent leadership, reward & recognition. Transport Allowance: Monthly contribution toward travel costs. Work Setup: Hybrid model: 3 days a week in our Woolloomooloo office (Tues, Wed, Thurs). Seniority level Associate Employment type Full‑time Job function Customer Service and Education Industries Software Development #J-18808-Ljbffr
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Customer Support Specialist
vor 19 Stunden
Council of the City of Sydney, Österreich Tyro Payments VollzeitCustomer Support Specialist – Tyro Payments Join to apply for the Customer Support Specialist role at Tyro Payments . Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years’ experience under our...
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Remote Customer Support Specialist
vor 19 Stunden
Council of the City of Sydney, Österreich Tyro Payments VollzeitA leading payment solutions provider in Australia is seeking a Customer Support Specialist. In this role, you'll champion the voice of customers and collaborate with various teams. The ideal candidate will have experience in Retail or Hospitality, strong communication skills, and a passion for exceptional service. Featuring a flexible work arrangement and...
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Customer Support Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Tyro Payments VollzeitOverview Customer Support Specialist role at Tyro Payments. Tyro provides integrated payments, banking and lending solutions to support Australian businesses. We value collaboration, customer focus, and the opportunity to learn and grow within a diverse team. Responsibilities Answer all incoming calls in a professional and efficient manner Educate customers...
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Product Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Global Payments VollzeitEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Onboarding Product Manager
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Council of the City of Sydney, Österreich Global Payments VollzeitA leading global payments technology firm is seeking a Product Manager to oversee the product lifecycle and enhance customer experience. The role involves collaborating across teams to develop innovative payment solutions and managing product strategies in a fast-paced environment. Candidates should have over 6 years in product management, ideally within...
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Customer Support Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Tyro Payments Limited VollzeitAt Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver...
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Senior Product Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Tyro Payments VollzeitSenior Product Manager – Online Payments Tyro Payments Join to apply for the Senior Product Manager - Online Payments role at Tyro Payments . Get AI-powered advice on this job and more exclusive features. Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands...
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Payments Business Analyst
vor 2 Wochen
Council of the City of Sydney, Österreich Women in Payments VollzeitDescription Meet Nuvei , the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in...
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Hybrid Payments
vor 19 Stunden
Council of the City of Sydney, Österreich Mable VollzeitA leading care support service provider in New South Wales is seeking a Payments and Claims Specialist. This role involves managing high-volume data processing, ensuring accurate customer profiles, and providing support to customers and service providers for efficient payment processes. The ideal candidate has a background in accounts administration, strong...
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Client Payments Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich Aon VollzeitClient Payments Specialist Aon is a global professional services firm that shapes decisions for the better, protecting and enriching the lives of people around the world. This hybrid role allows you to work virtually or from our Sydney/Parramatta office. Key Responsibilities Accounts Receivable Support: Manage accounts receivable processes, including...
