Customer Support Specialist

Customer Support Specialist – Tyro Payments Join to apply for the Customer Support Specialist role at Tyro Payments . Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years’ experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers. It starts with You. Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands‑on experience, further your career, and help unleash the potential of our customers, one payment at a time. About the Role Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business. We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our CBD office. What You’ll Do Answer all incoming calls in a professional and efficient manner Educate customers of Tyro’s products and services Troubleshoot any issues regarding terminals and eCommerce enquiries Guide our customers through the EFTPOS activation process Resolve all complaints through effective communication skills and escaland to team lead when needed Collaborate closely with various internal teams to identify or create innovative solutions Record detailed and accurate notes of merchant enquiries timely and efficiently Uphold and contribute to Tyro’s strong risk culture by complying with policies, completing mandatory training and managing risks within your day‑to‑day work What You’ll Bring Previous experience in Retail, Hospitality or Contact Centre An infectious upbeat attitude and a bubbly personality A passion for customer experience and providing exceptional service Strong communication and interpersonal skills What’s in it for you? We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. You’ll Also Receive A mix of in‑office and remote working Learning and career development opportunities 16 weeks paid primary carers leave 12 weeks paid secondary carers leave Annual team‑based volunteer day Birthday leave Power Up Day (Additional day of leave) Weekly team social events, snacks, craft beer and wine, ping pong and video games Taco Tuesdays Mental health and wellness initiatives Novated leasing Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr