Customer Support Specialists

vor 3 Wochen

Council of the City of Sydney, Österreich Klaviyo Vollzeit

Overview Customer Support Specialists (Product Experts) are critical to Klaviyo’s customer success. The role involves delivering exceptional assistance to APAC customers using the Klaviyo platform, diagnosing and resolving issues, and building smarter workflows with AI. Responsibilities Develop an in-depth knowledge of the Klaviyo platform. Provide high‑quality product support for Klaviyo customers via email and live chat. Communicate thoughtfully to answer both technical and non‑technical questions. Diagnose software issues and resolve escalated customer complaints using established processes. Provide support on non‑technical topics such as marketing, sales, and eCommerce setup. Document troubleshooting and problem‑resolution steps. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Qualifications Excellent written and verbal communication skills across multiple channels. Passionate about creative problem solving for customers. Self‑motivated, eager to learn and thrive in a collaborative environment. Capable of adapting quickly to changing priorities. Experience or ability to quickly pick up Microsoft Office Suite, G‑Suite, Google Sheets, PowerPoint, Zendesk, Salesforce, web, networking, DNS/IPs, APIs, email marketing platforms and eCommerce platforms. Has experimented with AI in work or personal projects and is excited to learn fast. Requirements Full authorisation to work in Australia without any restrictions. Ability to work weekends (available shifts include Tuesday‑Saturday or Sunday‑Thursday). Salary Base Pay Range: $80,000 – $120,000 AUD Equal Opportunity Statement Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Data Privacy Notice By applying, you consent to Klaviyo processing your personal data in accordance with our Job Applicant Privacy Notice. #J-18808-Ljbffr

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