Senior Stakeholder Engagement Lead

Stakeholder Engagement Officer and Senior Engagement Officer - Central Group The APS 5 Stakeholder Engagement Officer is an informal leadership role within the Branch, supporting the delivery of high-quality services and policy implementation. This position assists in managing day-to-day team activities, ensuring tasks are completed within agreed performance measures and will include the following: Responsibilities (APS 5) Coordinate team workflow to ensure priorities are managed and tasks are completed on time Plan and deliver small-scale projects within the team and contribute to larger branch initiatives Monitor and report on performance, identifying issues and implementing solutions to meet quality and performance targets Drive continuous improvement by identifying opportunities to enhance processes and supporting implementation of changes Provide technical and operational advice to the team and respond to moderately complex enquiries and complaints using sound judgement and legislative frameworks Represent the team in forums and build productive relationships with providers, partners, and stakeholders to achieve agreed outcomes Ensure compliance with APS Values, Code of Conduct, WHS obligations, and NIAA risk management framework, guiding others in identifying and mitigating risks Model collaborative behaviours, promote a healthy and inclusive workplace, and share expertise to improve team performance In addition, the APS 6 Senior Stakeholder Engagement Officer will: Responsibilities (APS 6) Lead and foster a high-performing team culture that promotes collaboration, innovation, and quality outcomes Provide clear work expectations, systems, and processes, offering regular feedback, mentoring, and support for ongoing learning and development Plan and coordinate team workflow, ensuring priorities are managed effectively and performance measures are met Drive continuous improvement by conducting reviews, applying quality assurance processes, and implementing strategies to enhance performance in a changing environment Provide technical and operational guidance, responding to complex enquiries and complaints using sound judgment and evidence-based decision-making aligned with legislative frameworks Represent the branch in forums and build inclusive networks through collaboration with providers, partners, and stakeholders to resolve issues and achieve outcomes Model ethical behaviour and integrity in accordance with APS Values and Code of Conduct Promote a safe, healthy, and inclusive workplace, encouraging innovation and continuous improvement Our Ideal Candidate To be successful in this role, you will be authentic, act with integrity and deliver with purpose to achieve high quality results for First Nations people in the region. As the lead Commonwealth Agency for Indigenous Australians affairs, you will need to have an appreciation, awareness and understanding of matters relating to Aboriginal and Torres Strait Islander peoples and communities and be committed to strengthening your ongoing cultural competency. Qualifications and Skills (APS 5) Ability to navigate sensitive and complex environments Ability to work within legislative, policy, and ethical frameworks Strong analytical and problem-solving skills Excellent communication skills, with the ability to tailor messages build trust across diverse audiences A high level of cultural awareness and demonstrated experience working respectfully with Aboriginal and Torres Strait Islander peoples Qualifications and Skills (APS 6) Proven experience in leading small teams Ability to deliver complex programs or initiatives Strong stakeholder engagement capabilities and the ability to navigate sensitive and complex environments A collaborative leadership style that fosters development, succession planning, and high performance Excellent communication skills, with the ability to tailor messages and build trust across diverse audiences A high level of cultural awareness and demonstrated experience working respectfully with Aboriginal and Torres Strait Islander peoples What We Offer We have exciting work with real purpose. We support the aspirations of First Nations Peoples—it’s our driving force. Our work is transformational, you can follow your passion, shape your career and make a difference. We value our employees —they’re the heart of our Agency. Employees are supported and empowered to build their career. We are a diverse, inclusive and passionate workforce with an emphasis on continuous cultural learning and tailored professional development. Our work relies on strong and trusted relationships — we build partnerships by being authentic, sharing information and giving honest feedback. We collaborate with communities across Australia, all levels of government and many other invested stakeholders. To be eligible for this position you must be an Australian Citizen. The occupant must be able to obtain and maintain a Baseline Vetting (Protected) level security clearance, or hold a current security clearance of an appropriate level. The successful candidate will be required to be assessed through our pre-employment screening checks, such as an Australian Criminal History Check. How to apply If this sounds like the opportunity you are looking for, we want to hear from you Submit an online application through the NIAA Careers Page by 11:30pm AEDT. Security and Safety Advisory Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr