Casual Passenger Services Delivery Agent

Casual Passenger Services Delivery Agent Have you ever dreamed of working at the airport? Well this is your chance to join the world's leading Ground Handler at Adelaide International Airport The Passenger Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check‑ins for passenger handling and gate agent duties while ensuring all regulatory requirements are met. The role also involves the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients. Most shifts are 4 hours in length on a 7-day rotating roster. Primary Duties and Responsibilities Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times. Carry out passenger check‑in duties and other duties commensurate with the passenger service for customer airlines. Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements. Assist passengers during disrupted or delayed services and provide special assistance such as wheelchair assistance to and from aircraft. Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required. Report any incidents immediately and maintain awareness and obligations involved in reporting incidents. Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines. Build strong working relationships with all dnata Airport Services team members and client airline employees/delegates. Promote and maintain a positive company image (including grooming, behaviours and service). Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time. Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance). Comply with dnata Standard Operating Procedures and Policies. Essential Criteria Commitment to dnata values and operating procedures. Adherence to all company safety, policy, procedures and processes. Desirable experience in a customer‑service oriented role. Experience in dealing with difficult situations with clients and high‑volume personalised customer service. Ability to handle pressured and stressful job situations successfully, including working extra hours when required. Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements during aircraft operation. Effective communication skills with people from a variety of backgrounds, and ability to handle confidential and sensitive situations. Ability to handle baggage up to 32 kg. Ability to assist special‑needs passengers, including pushing wheelchairs. Proactive self‑starter, able to manage multiple issues and resolve them effectively. Ability to work unsupervised at times in a changing and fast‑paced team environment. Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre‑employment medical/Drug & Alcohol test. Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful. dnata Airport Services Pty. Limited is an equal employment opportunity employer. We encourage Aboriginal and Torres Strait Islander people, and people of all backgrounds to apply. Our organisation values diversity, supports environmental initiatives and corporate social responsibility. #J-18808-Ljbffr