Customer Care Representative

Overview We’re on the lookout for multiple Customer Care Representatives to join our newly refurbished Wollongong Contact Centre on a full-time or part-time basis. You’ll understand that every interaction can make a real difference in a person’s life and become an integral part of a team where you’ll connect with meaningful work, collaborate with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities. Responsibilities Be a Customer Champion: Be the friendly voice and helpful hand for our older Australians, their families and carers by assisting them in accessing different types of care packages and services available with My Aged Care. Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard and valued. Team Up for Success: Collaborate with colleagues to share insights, celebrate wins, and embrace an innovation mindset to create meaningful customer experiences. Learn and Grow: Engage in continuous learning opportunities to hone your skills and grow your career. Your skills to pay the bills A natural communicator with excellent verbal and written skills. Thrives in a fast-paced environment and can juggle multiple tasks with ease. A positive attitude and a genuine desire to help others. Problem-solving prowess and the ability to think on your feet. Proficiency with technology and ability to navigate across multiple platforms and software. Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential. Think you’ve got the right attitude but not all the experience? We hire for potential and passion, not just experience. If you’re a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed. The must-haves Full work rights to work within Australia A National Police clearance – satisfactory requirements to be met Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm, and Saturday 10:00 am to 4:00 pm At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you. What’s in it for you? Enjoy financial & non-financial incentives – We celebrate and reward our team members as part of our high-performance culture. Career Growth – We move at pace, so do our team members when it comes to career progression and development. This is a differentiator, with a global footprint and internal career pathways as a lived reality. Health & Well-being – We care about more than just your work. Resources for a healthier, safer life—both on and off the clock, including a wellness program and a 24/7 personal safety and support service. Employee discounts – Access to savings on technology, phone bills, fuel, groceries, fashion, restaurants and entertainment. Our employee benefits provider can help you save every day. Employee Referral Program – We reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business with 17,000 team members. We combine human expertise with technology to deliver exceptional results. We are digitally-enabled and data-driven, but first and foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on ‘Apply Now’. If adjustments are needed for accessibility throughout our recruitment process, please let us know. We’re happy to accommodate. Probe CX believes in diversity and inclusivity. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone and celebrate your authentic self. All communication in the initial stages will be via email, so please keep an eye on your inbox including your junk and spam folders. #J-18808-Ljbffr