Aptitude Software

Vor 3 Tagen

Council of the City of Sydney, Österreich Aptitude Software Vollzeit

Overview Aptitude Software - Support Consultant- Sydney Join to apply for the Aptitude Software - Support Consultant- Sydney role at Aptitude Software. Get AI-powered advice on this job and more exclusive features. Responsibilities Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio. Engaging with clients through analysis, effective communication, and coordination with product management and development teams to timely resolve incidents and requests. Maintaining a high level of client satisfaction. Obtaining detailed information relating to the business impact of client issues, using effective questioning and troubleshooting techniques. Replicating, investigating, and diagnosing issues. Working closely with internal Aptitude Software teams on escalated functional and technical issues and product roadmap changes. Documenting issues for root cause isolation when needed. Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results. Liaising with Support management in North America, the UK and Poland. Qualifications Educated to at least Bachelor’s degree Previous experience in a similar role Analytical mindset, problem-solving, process-driven and quick learner Self-motivated with ability to work independently Excellent interpersonal and communication skills Advantageous Skills Previous experience supporting enterprise finance software products Understanding of accounting principles Experience in Banking, Telco, High-Tech, or Insurance sectors Business analysis and testing experience Technical Skills Good understanding of relational databases Good knowledge of SQL Good knowledge of Unix/Linux operating systems and tools Knowledge of software debugging and profiling tools Ability to read and understand source code in languages like Java/C/C++/C# Ability to create simple ad-hoc programs or scripts Availability And Work Pattern Needs to cover 8 hour shifts during extended day hours (06:00 – 24:00) On-call at night may be required Occasionally cover on public holidays and weekends (on-call rather than office work) Seniority level Entry level Employment type Part-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Aptitude Software. Get notified about new Software Support Consultant jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr

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