Customer Success Coordinator

Customer Success Coordinator - Scale Atomi, Australia. Remote. Posted on Nov 28, 2025. Atomi: Reinvent how the world learns. At Atomi, we're on a mission to unlock human potential by transforming the way students learn and teachers teach. Our platform combines cutting‑edge technology with a creative, human‑first approach, turning complex ideas into simple, engaging experiences for students, educators, and parents everywhere. We’re driven by curiosity, humility, and a relentless focus on quality and innovation. At Atomi, your ideas matter, your creativity counts, and your work directly impacts how hundreds of thousands of learners engage with education around the globe. Come build something remarkable with us. The opportunity Atomi is growing, and we are introducing new service levels within our Customer Success team. We are looking for a Customer Success Manager to manage a large segment of small schools through a streamlined, tech‑led engagement model. This role opens an important new service tier within our Customer Success team and offers the opportunity to be part of a mission‑led team that supports thousands of teachers and students each day. You can expect to own renewals for 200 to 300 small schools, run onboarding and engagement through automated sequences, and support usage growth through email campaigns, nudges, check‑ins, and light outbound calls. What You’ll Do Manage a large portfolio of small schools across NSW and QLD. Own renewals with a clear, fixed pricing structure. Identify opportunities for customer expansion and partner with Account Management team. Build and run automated email sequences, renewal journeys, and usage prompts using HubSpot. Support tech‑driven onboarding for new schools that join your segment. Track teacher and student usage and run targeted nudges at key moments. Work closely with the Customer Success team to refine and improve repeatable, scalable service motions. What You’ll Bring to Atomi Strong written and verbal communication skills. High attention to detail with the ability to manage high‑volume accounts. Experience working with systems, templates, and automation tools. An interest in data, customer engagement, and learning how to drive usage. Working at Atomi Tailored flexibility: work‑life balance with hours that adapt to your needs, whether for university, family or personal time. Generous leave: additional paid leave options as a permanent team member. Location independence: work from Sydney, interstate or wherever you find inspiration. Growth and development: ongoing opportunities to improve your skills and expand your knowledge. Holistic wellbeing: comprehensive employee assistance program subscription and additional wellbeing leave. Parental support: 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents. Work with the best: we hire only the best. Regular social events: team sports competitions, trivia nights and themed annual events. Atomi access: free Atomi services for you and your family. Onsite teams: our Sydney office is ideally located in a central setting with cafes, shops and public transport nearby. How To Apply Ironically for an education company, we’re not huge sticklers for qualifications. We’re more interested in how your skills and experience can contribute to our team. Make sure to include links to any relevant projects, like your portfolio, writing, GitHub, etc. – whatever helps us understand what you’re good at, what you’re passionate about, and why you’d be a great fit at Atomi. We also know great people come from all kinds of backgrounds, so even if you don’t meet all the requirements we've listed, you should still apply. Please note: You'll need Australian working rights for this role. #J-18808-Ljbffr