Practice Manager

Practice Manager / Senior Front Office Coordinator (Full-Time or Part-Time) Mount Gravatt, QLD A$70,000-$85,000 p/a Healthcare & Medical → Dental On-site Posted 1 day ago Join a modern, patient-focused dental practice with over 40 years of trusted local care. HD Dental Studio is seeking an experienced, organised, and confident Practice Manager / Senior Front Office Coordinator to join our leadership team as we continue to grow. About Us At HD Dental Studio, we combine modern dental technology with old-fashioned personalised care. We are currently a 2-chair practice with 3 clinicians , and we are steadily preparing to grow into a 3-chair practice . This provides a manageable, well-structured environment while offering genuine opportunities for leadership and growth. Our Mount Gravatt practice provides comprehensive dentistry – general, cosmetic, implant, and orthodontic – in a warm and supportive setting. We pride ourselves on knowing our patients by name, creating a welcoming atmosphere, and supporting each other as a close-knit team. We value professionalism, teamwork, and a positive, enjoyable workplace culture. About the Role You will play a key role in ensuring the practice runs smoothly day to day. This role blends front-office leadership, treatment coordination, and operational management. You will be leading the daily operations of a 2-chair practice with 3 clinicians , with future expansion to a third chair. This gives the role a balanced workload while still offering room to grow your leadership responsibilities as the practice expands. Your responsibilities will include: 1. Practice Operations Coordinating daily schedules, huddles, and preparation for complex cases Ensuring the practice environment is clean, organised, and fully equipped Monitoring booking efficiency, appointment utilisation, and front office indicators Overseeing completion of daily checklists and workflows Managing payments, banking, remittances, and financial accuracy Supporting rostering, timesheets, wage tracking, and leave records Maintaining high standards of presentation and consistent operational flow Guiding reception, dental assistants, and coordination staff Holding regular leadership discussions and team check-ins Managing training progress, performance expectations, and SOP compliance Assisting with recruitment, onboarding, and culture-building 3. Compliance & Governance Overseeing infection control, WHS, credentialing, and radiation compliance Ensuring timely and accurate clinical documentation and due treatment follow-ups Conducting routine audits of checklists, documentation, and internal systems Supporting reconciliation of practice administrative accounts (merchant services, DVA/CDBS, QLD Health, PRODA) Helping with end‑of‑month reporting, accounting uploads, and invoice processing Monitoring stock budgets, expenses, and cost management opportunities Assisting with KPI monitoring and financial reporting 5. Scheduling & Workflow Management Overseeing appointment books across clinicians and front office staff Ensuring schedules are optimised for general, cosmetic, surgical, and implant workflows Anticipating bottlenecks and maintaining predictable daily timelines 6. Systems, Improvement & Growth Reviewing and improving workflows, SOPs, checklists, and operational systems Supporting data collection and reporting to the principal Leading new software or system rollouts Helping develop coordinators through clear goals and frameworks Assisting with practice projects and future expansion planning Growth & Development You will be strongly supported as you grow into the role. This is a long‑term leadership opportunity, providing space to: Own systems and drive operational improvements Strengthen your leadership and communication skills Contribute to the direction and culture of the practice Play a key part in preparing the practice for future expansion About You You are confident, organised, and experienced in dental front office operations. You enjoy a hands‑on leadership role in a supportive, close‑knit practice environment. You'll have: Solid experience in dental reception or dental administration Excellent communication and interpersonal skills Ability to lead and support junior staff Strong time management, organisation, and attention to detail A proactive mindset, with the ability to anticipate needs and think ahead Solid tech confidence, including competency in basic computer functions and the ability to learn practice management software quickly (advanced IT skills welcomed) A polished, professional, and team‑oriented approach If you've worked as a Senior Receptionist, Front Office Coordinator, Treatment Coordinator, or Practice Manager, you will settle easily into this role. This role is ideal for someone who enjoys a hands‑on leadership position in a close‑knit practice, rather than a large corporate or multi‑site environment. Full‑time encouraged (38 hours), with part‑time 32 hours across 4 days available Competitive salary starting at $70,000 + super , adjusted according to experience (pro rata for part‑time). Paid professional development and training Supportive, collaborative team culture Convenient Mount Gravatt location with all‑day street parking Ready to Join Us? If you're looking for a long‑term role where you can lead, contribute, and make a meaningful impact, we'd love to hear from you. Please submit your CV and a short cover letter (5–8 sentences) telling us why you'd be a great fit for HD Dental Studio. A personalised cover letter truly helps you stand out — it shows us your communication style, your interest in the role, and how you see yourself growing with our team. About HD Dental Studio Mount Gravatt, QLD, Australia #J-18808-Ljbffr