Sales And Broker Support Specialist
vor 3 Wochen
Who We Are At Pepper Money, we're dedicated to helping people succeed — whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award‑winning non‑bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever‑expanding lending options. The Role Join a team that's driving growth in the mortgage broker industry. As a Sales & Broker Support Specialist, you'll play a key role in strengthening relationships with brokers and aggregators, supporting our Relationship Managers and Business Development team. Key responsibilities Collaborate with the Manila Relationship Management team to triage broker queues and ensure timely, effective support. Handle inbound and outbound enquiries across a diverse product range (Residential, Commercial, SMSF, Construction, Alt Doc, Personal Loans), delivering responses within expected timeframes. Respond to complex scenarios via email, offering clear, customised guidance that helps brokers move forward with confidence. Maintain high‑quality service while consistently meeting SLA response times. Use Pepper Money's tools and systems to generate detailed scenario quotes that support informed broker decision‑making. Accurately capture broker interactions in our CRM to ensure visibility and continuity across the team. Apply creative, outside‑the‑box thinking to help brokers structure deals that align with our credit appetite. About you You're someone who knows how to build strong relationships and deliver great service. You communicate confidently with people at all levels and have a solid understanding of the lending space. Qualifications Experience in financial services or mortgages (broker, lender, or relationship manager). Transferable skills welcome. A good grasp of credit, so you can educate brokers effectively. Excellent customer service and people skills: approachable, responsive, and solutions‑focused. Values Can Do: Think outside the box and harness the power of teamwork to achieve the extraordinary. Balanced: Set our customers up for success, crafting win‑win outcomes that are both human and profitable. Real: Keep it honest, respect everyone, and build genuine connections. Our Benefits Enjoy a values‑driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We always find new ways to make Pepper a place for everyone: Development: a full suite of development opportunities and a great team to learn from. Recognition: celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives. Flexibility: embrace our hybrid working model, flexible parental leave policies and purchased leave options. Health and Wealth: free gym membership, discounted health insurance policies, novated leasing and staff loan rates. Referral Bonus: earn $**** for referring great people. If this role sounds like it’s for you, and you have experience in tackling some of the day‑to‑day tasks, we want to hear from you. #J-18808-Ljbffr
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