Member Engagement

Supportive, inclusive, and growth-oriented culture Build strong, trusted relationships with members and volunteers With a proud history, AusIMM is Australasia’s peak body for people working in the resources sector. We shape careers, showcase leadership, create communities and uphold standards, enhancing the careers of people within our industry. AusIMM delivers a year-round program of professional development including world‑class conferences, events series, online courses, and webinars. We also offer membership, scholarships, awards, and mentoring programs to support the careers of members and mining professionals around the world. Made up of a diverse team of highly engaged and passionate individuals, the organisation fosters an inclusive and supportive culture that values collaboration and recognises commitment. It is a positive and lively workplace that offers challenging and exciting work as well as opportunities for professional growth. About the role The Member Engagement & Events Coordinator is responsible for delivering integrated, responsive support to members and volunteers. This role coordinates events and engagement activities, supports a quality end‑to‑end member experience, and drives outbound campaigns to support growth and strategic initiatives. The position ensures seamless service across all member touchpoints, with a strong emphasis on proactive outreach and event coordination. Key Responsibilities Coordinate and support local events in collaboration with volunteer committees across Branches, Societies, and Student Chapters. Manage event logistics, including set‑up, communications, registration tracking, and post‑event follow‑up. Assist with outbound sales and call campaigns to promote events, member activities, and growth initiatives. Identify opportunities for member acquisition and retention through proactive outreach. Respond promptly and professionally to event, volunteer, and membership enquiries via phone and email. Review and approve membership applications, process renewals and payments, and prepare engagement resources. Support volunteer governance activities, including elections and onboarding of new committee members. Maintain accurate member, volunteer, and committee records in the CRM and manage event databases in EventsAir. Build, send, and monitor marketing emails for volunteer committees through the CRM. Foster strong relationships with members and volunteers by delivering exceptional service and support. About you You will have: Experience in coordinating multiple events, including planning, logistics, and stakeholder engagement. Strong skills in managing registrations, tracking payments, and reconciling transactions with finance teams. Proven ability to deliver professional, empathetic customer support and manage outbound sales or campaigns. Familiarity with membership processes, including assessing applications, renewals, and handling sensitive correspondence. Hands‑on experience with CRM systems for accurate data management and integrity, plus a collaborative approach to team projects. Experience working in member engagement, customer service, or volunteer coordination is an advantage. Working knowledge of Events Air or similar event management software. Bachelor’s degree in event management, business, communications, marketing, hospitality, or a related field is highly preferred. Equivalent experience in a relevant discipline will also be considered. Work with a team of passionate professionals driving real impact. Be part of an award‑winning association recognised for excellence. Enjoy a collaborative and supportive workplace culture. Benefit from flexible work arrangements and professional development opportunities. How to Apply Apply now for this fantastic opportunity you don't want to miss To be considered for this role, you must have the right to work in Australia. Please note, only shortlisted candidates will be contacted. AusIMM is committed to an equal, diverse and inclusive workplace. We encourage applications from people of all ages, ethnicities, nationalities, identities, and cultures including those living with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community. #J-18808-Ljbffr