Information Technology Technical Support

Vor 6 Tagen


City of Melbourne, Österreich youX Vollzeit

Information Technology Technical Support youX is a fintech innovator providing advanced embedded asset finance technology and fulfilment solutions, catering to businesses from startups to large enterprises. Serving OEMs, dealers, brokers, and lenders, our platform streamlines the entire finance process, from initial engagement to final settlements. By offering smart lead workflows, real-time lender insights, and seamless application handling, we help our partners close deals faster, ensure compliance, and enhance the customer experience in-store and online. Focused on creating frictionless opportunities, youX enables businesses to boost sales, deliver exceptional service, and reduce operating costs. Boldly designed, youX drives growth and transformation in the finance sector. We are seeking a motivated and customer-focused Level 1 IT Support Technician to provide first-line technical support to internal users. This role involves responding to IT service requests, troubleshooting CRM software issues, and escalating more complex problems to higher-level support staff as needed. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve basic hardware and CRM issues. Document support issues and solutions in the help desk ticketing system. Escalate unresolved issues to Level 2/3 IT support and development team. Follow up with users to ensure issues are resolved satisfactorily. Maintain inventory of IT equipment and update asset records. Support onboarding/offboarding processes for new and departing staff. Requirements: Basic understanding of Mac systems, mobile devices, and other tech products. Strong customer service and communication skills. Ability to troubleshoot and resolve technical issues effectively and efficiently. Willingness to learn and adapt in a fast-paced Fintech environment. Strong understanding of Google Suite At least 1 year of experience in a technical support or help desk role. Basic understanding of finance and fintech Salary Expectations: $75,000 to $80,000 PA Seniority level Entry level Employment type Full-time Job function Information Technology #J-18808-Ljbffr



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    Information Technology Technical Support youX is a fintech innovator providing advanced embedded asset finance technology and fulfilment solutions, catering to businesses from startups to large enterprises. Serving OEMs, dealers, brokers, and lenders, our platform streamlines the entire finance process, from initial engagement to final settlements. By...


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