Mentoring Coordinator

Tribes Adventure Group is an outdoor adventure company that specialises in providing one on one mentoring, day activities and adventure camps for youth at risk, people with a disability and mental health participants. Our programs have an adventure based approachto improving well being and building resilience in our clients by utilising unique, therapeutic practices relating to: Ecotherapy Survival Skills Life Skills Adventure Tourism We are passionate about pushing our clients outside their comfort zone to provide them with the tools to be happy and successful members of the community. The Role: We are currently looking for a full-time mentoring coordinator to join our team who has a passion for working with youth at risk, people with a disability and/or mental health issues and disadvantaged demographics. Located at Burleigh, this position will be an office based administration role that will see you manage your own caseload of families that encompass all the support processes which are required to enable mentoring support and respite activities to occur. Responsibilities will include: Scheduling and managing Eco-mentors through Shift Care and CRM software; Completing intakes, assessing suitability and matching participants with Eco-mentors; Liaising with families, Support Coordinators, Plan Managers and other external stakeholders to ensure appropriate support is in place for participants to meet individual and NDIS goals; Coordinate, manage and resolve enquiries, feedback and complaints in a timely manner; Communicating updates and changes to families and staff; Maintaining accurate data currency including scheduling, case noting, timesheet approval and keeping client details up to date; Provide support, guidance and supervision to Eco-mentors as required; Manage a dynamic caseload with a strong ability to multitask; and Identify, evaluate and mitigate risk within 1:1 support sessions. Selection Criteria: To be successful in this role, you will need to have exceptional organisational and time management skills; have highly competent interpersonal and communication skills; are proficient with scheduling, reporting and CRM software, as well as have a passion for working with people with a disability, youth at risk and people with a mental illness and disadvantaged demographics. Minimum 2 years relevant experience in disability, youth or social work sector; Relevant tertiary qualifications such as social work, youth work or community services or equivalent are highly desirable; Must be able to effectively prioritise tasks and manage time efficiently; Experience in administrative support/office management functions; Excellent interpersonal and communication skills; Highly competent at maintaining strong relationships with external stakeholders; and Ability to work well independently and as part of a small team environment with minimal supervision. Understanding of the National Disability Insurance Scheme (NDIS) The applicant must also have: Valid Driver's licence; Current QLD Paid Blue Card or ability to obtain one; NDIS Worker Screening Check; Current First Aid/CPR certification; Rights to work in Australia. Want to be part of our Tribe? Opportunities like this don't come around often So if you want to be part of an amazing culture and become an integral part of a small, hard working team that likes to have a bit of fun but, more importantly, has an intrinsic motivation to support vulnerable people to achieve their goals. To be considered for this position please submit a cover letter addressing the selection criteria and telling us WHY you are a perfect fit for our tribe Applications without a cover letter will not be considered. Note: There is NO CLOSING DATE for this position. We will be reviewing applications for this position as they are received and will be interviewing suitable candidates asap. So don't delay in submitting your application. Tribes Adventure Group is an Equal Opportunity Employer and strongly encourages people with a disability, Aboriginal & Torres Strait Islander, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? Do you have experience preparing work rosters and writing stakeholder reports? Have you completed a qualification in community services? How much notice are you required to give your current employer? Do you have experience in administration? We will shortlisting and interviewing shortlisting applicants as applications are received so don't delay in submitting your application. Tribes Adventure Group is an Equal Opportunity Employer and strongly encourages people with a disability, Aboriginal & Torres Strait Islander, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Do you have a current Australian driver's licence? Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? Do you have experience preparing work rosters? Have you completed a qualification in community services? How much notice are you required to give your current employer? Do you have experience in administration? What's your expected annual base salary? 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