Customer Support Specialist

Customer Support Specialist - Administration Join Our Team at White Wolf Constructions White Wolf Constructions, an insurance repair builder prioritising quality and care in everything we do, is seeking a skilled and experienced Customer Support Specialist to join our expanding team based in our Caringbah Office. About Us: Founded in 2009 by professionals in carpentry and construction, we are passionate about construction and helping people. We pride ourselves on delivering the highest quality service and workmanship. Partnering with some of Australia’s largest insurance companies, our reputation is built on excellence and continuous improvement. Join WWC to be part of a company dedicated to being the best and bringing out the best in our team. The Opportunity: We are seeking a Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing support across phone, email, and other communication channels. You will manage new claims, the administration inbox, and makesafe/trade requests while maintaining strong customer relationships. You will also provide feedback to management to help improve our customer service operations and contribute to the smooth running of the office. This is an excellent opportunity for a proactive, organised individual who thrives in a fast-paced environment and wants to grow their understanding of the pre-repair and claims workflow. Role: Customer Support Specialist Reporting To: Claims Manager Key Responsibilities: Provide exceptional customer service across phone, email, and other channels, maintaining a positive, empathetic, and professional attitude. Create, triage, and manage new claims, makesafe requests, and trade allocations, ensuring timely follow-up and resolution. Monitor shared inboxes and portals to action enquiries efficiently and maintain accurate records. Support the smooth running of the office, including guest reception, supplies, deliveries, and general administrative duties. Collaborate with internal teams to improve processes and provide insights to management for enhanced customer service operations. Promote and uphold safety and compliance standards. Competitive salary based on experience, modern office, uniform. What is Essential: Strong customer service focus with excellent communication skills. Highly organised and able to manage multiple priorities. Comfortable in a fast-paced environment and adaptable to change. Interest in learning about claims, trades, and the pre-repair process. Basic IT literacy; experience with CRM or claims management systems is advantageous. What We Offer: Passionate Leadership: Our management leads by example. Meaningful work: We are here to help. Experienced Team: Work alongside seasoned professionals in a cohesive environment. Advanced IT Platforms: Utilise bespoke systems designed for our industry. Comprehensive Support: Our head office team supports all aspects of insurance repairs. Continuous Learning: Collaborate with industry experts for ongoing development and improvement. Empowered Workforce: Strong leadership supports and empowers staff to excel daily. Who We Are: We work as a team (The Wolfpack) We are loyal to each other and the business. We care about what we do, and all involved. We are strong & determined. Our Values: Quality Integrity Professionalism Safety Accountability How We Behave Toward Each Other: Positivity Consideration Trust Supportive, safe, and encouraging workplace culture Competitive remuneration package based on experience Individual KPIs with incentives and bonus structure Yearly performance reviews Employee referral programs CAT/Event bonus structures Seamless induction, professional development, and learning opportunities. Modern office facilities and resources “Pursue Excellence with White Wolf Constructions”. Apply now to be part of our dynamic team Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr