Customer Solutions Project Manager

Weve got a great 6month secondment opportunity for an internal team member to step into a fulltime hybrid Customer Solutions Project Manager role. Youll help deliver smooth customer solutions build strategic engagement and support our business development team as they continue to grow. To succeed youll bring a solid understanding of the telco / ISP industry proven project management expertise and the ability to thrive in a fastpaced collaborative environment. This is your chance to make a real impact while developing your skills and contributing to Aussie Broadbands mission of providing exceptional service. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia Why work for Aussie Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down Our culture lives and breathes our values Dont be ordinary be awesome Think BIG No bullsh Be good to people Have fun We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability. We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering. But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine . The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more Celebrating you With monthly rewards and recognition Internal training and resources for you to continue to learn grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Lets talk about you To be successful in this role you will possess : Solid understanding of the telecommunications / ISP industry 3 years experience in a similar role Strong project management skills (PRINCE2 Agile PMBOK MS Project) Proven track record delivering projects on time within budget and to KPIs Customerfocused mindset with a drive to exceed expectations Ability to build effective relationships with teams and suppliers Agility and collaboration in fastpaced dynamic environments How will you support our Why Collaborate with presales on solution design and project scope Manage commercial technical and contractual activities through postsales implementation Lead project kickoffs prepare formal plans and secure stakeholder agreement Coordinate endtoend delivery of customer solutions ensuring timelines budgets and quality standards are met Provide seamless onboarding regular status updates and proactive issue resolution Maintain accurate documentation and records using project management tools Work closely with stakeholders to enhance service delivery and support incoming BDMs Oversee project team capacity explain resource needs and contribute to training and development feedback Ready to join Hit the apply button to submit your application and our fantastic team will be in touch Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire. If you have any questions get in touch today with our team at Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out Key Skills Organizational Management Presentation Skills Agile SAFe AWS Solution Architecture Conflict Management Data Management Scrum Team Management Pre-sales Management Consulting Employment Type Full-Time #J-18808-Ljbffr