Customer Success Manager — Sports, Music

Customer Success Manager — Sports, Music & Entertainment Join Tradable Bits as a Customer Success Manager in the Sports, Music & Entertainment sector based in Melbourne, Victoria. Base pay range A$80,000.00/yr – A$105,000.00/yr About Tradable Bits Tradable Bits is an award‑winning fan‑engagement technology company that helps sports, music and entertainment brands build better fan experiences. Our SaaS platform empowers partners to engage, collect, and activate fan data to market smarter and drive measurable business outcomes. We work with leading names across Australia, New Zealand, Asia, Canada and the US, including the AFL, NRL, NBA, NHL, NFL, MLB, Live Nation and BMG. Key Responsibilities Own a portfolio of accounts across sports, music and entertainment sectors, acting as a trusted advisor. Build and maintain strategic relationships with marketing, partnerships, membership and digital teams, as well as executive stakeholders. Identify growth opportunities, new use cases and platform expansion potential within your portfolio. Collaborate with partners to ideate and deliver innovative digital campaigns and fan activations. Translate marketing goals into actionable data strategies including audience segmentation, fan acquisition and engagement. Advise on cross‑channel activation across email, social, and paid media, using platform analytics to guide decisions. Lead onboarding and implementation, ensuring seamless integration and engagement across departments. Deliver training and strategy sessions to empower partners with best‑practice campaign execution. Monitor platform utilisation and campaign performance to drive continuous adoption and improvement. Conduct regular business reviews, sharing actionable insights and campaign results with stakeholders. Provide feedback to product and engineering teams to inform roadmap priorities. Partner with sales and leadership to drive renewals, upsells and account expansion. Qualifications Diploma or Bachelor’s Degree in Communications, Business, Marketing, Sports Marketing or related field. 3+ years in Customer Success, Account Management or Digital Marketing, ideally within SaaS, sports, entertainment, ticketing or an adjacent industry. Proven experience managing and growing strategic customer relationships. Strong understanding of digital marketing concepts, including audience segmentation, data activation, email, social and paid media. Confident communicator, comfortable presenting to C‑suite and senior stakeholders. Strategic thinker who interprets data, tells a story and influences decisions. Organised, proactive and with a strong bias for action and ownership. Collaborative, thriving in startup‑style environments – flexible, resourceful, and willing to roll up sleeves. Desirable Experience in a startup or scale‑up SaaS environment. Familiarity with CRMs (HubSpot, Salesforce, Microsoft Dynamics, etc.) and project‑management tools (Google Suite, Slack, Jira, OpenProject). Knowledge of the APAC sports or music landscape – clubs, leagues, promoters, agencies or technology vendors. Data fluency – comfortable interpreting campaign analytics, dashboards and reporting metrics. Employer Details Seniority level: Associate Employment type: Full‑time Job function: Customer Service, Marketing, and Project Management Industries: Technology, Information and Media Location: Richmond, Victoria, Australia Why Join Us At Tradable Bits you’ll be part of a passionate, creative, and growing team that’s reshaping how sports and entertainment brands connect with their fans. You’ll have the opportunity to work with some of the most recognisable names in the industry while contributing to the growth of our APAC region, where your ideas, initiative and impact truly matter. #J-18808-Ljbffr