Reservation Sales Agent

Daydream Island Resort & Living Reef is located in the heart of Queensland’s Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island. The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day. Job Description As part of our friendly Reservations team, you will be the first point of contact for our guests dreaming of their island escape. You will handle every booking with care, ensuring each detail is perfect long before our guests arrive in paradise. About the role: Process and input FIT reservations with accuracy and a smile, whilst following resortpolicies. Prioritising all bookings and enquiries, because every guest dererves prompt five star service. . Managing daily tasks like no-shows, trace reports, and arrival checks (you enjoy keeping things in order). Sending professional and polished correspondence that reflects the resort's warm, welcoming tone. Ensure all rates match our published Rate Manual or promotions and seeking approval for any exceptions. Upholding resort standards in presentation, performance and safety - you are a proud ambassador of the Daydream spirit Desired Skills and Experience About you: Have a way with words, both spoken and written and can think on your feet to keep things running smoothly. Bring strong attention to detail (you notice the little things that make a big difference). Are super organised and can juggle multiple tasks without breaking a sweat. Have a friendly, confident phone manner with great negotiation and selling skills. Love connecting with new people and can easily strike up a conversation Keeps cool, calm and collected when things get busy. Have experience using Opera PMS (bonus points if you have done this in a resort setting) Hold valid working rights in Australia If this sounds like the perfect opportunity for you, apply now #J-18808-Ljbffr