Customer Success Manager

Customer Success Manager - High Touch (EMEA) Join to apply for the Customer Success Manager - High Touch (EMEA) role at n8n. The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no‑code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 160 people—working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C—bringing us to a $2.5bn valuation Are grateful for our 94 eNPS score (most companies would call 70 excellent) All together, that’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out—whether you’re technical or not—and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . Responsibilities Customer Success Management Own a book of business of n8n’s most strategic customers Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels (users and buyers) to unblock and enable Run kick‑off calls, QBRs, and renewals with professionalism and impact Proactively address challenges, manage escalations, and maintain strong communications with customers Process & Automation Creation Build and optimise playbooks and workflows to engage customers and provide timely, insightful information—e.g. a framework for calculating the business value of n8n Design processes and programmes that raise the bar of n8n’s CS delivery Share insights and best practices that improve the team’s performance and customer outcomes Revenue Growth & Retention Drive expansion and renewal opportunities by identifying upsells and cross‑sells Work closely with Account Executives to develop account plans that nurture and lead customers to expansion Consistently contribute to maintaining enterprise NRR of ~120% Collaboration & Cross‑Functional Work Partner with Support, Solutions Engineering, and Product to unblock customers quickly Provide structured feedback and insights to product teams to shape roadmap priorities Lead or contribute to cross‑functional projects that enhance customer experience Qualifications Must‑haves Customer Success experience : You’ve managed a book of business and know how to run QBRs, onboardings, and renewals Curiosity & intelligence : You learn quickly, understand customer motivations, and can translate n8n’s value to different audiences Technical ability : You can build workflows in n8n (or similar tools) to work more efficiently, handle technical basics, and know when and how to escal­ate issues Commercial acumen : You have experience driving upsells and cross‑sells, contributing to revenue growth Strong soft skills : You’re clear, structured, personable, and build lasting customer relationships Nice‑to‑haves Process design : You’ve been involved in setting up CS tooling, processes, or automations before Technical background : You’ve held a technical role in the past, or regularly work with technical stakeholders Enterprise experience : You’ve worked with large customers in a SaaS context Growth mindset : You’re adaptable, coachable, and keen to expand your technical and commercial expertise n8n is an equal‑opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too Check out our Diversity, Inclusion and Belonging initiatives at n8n ( ). The location disclaimer: if you see multiple job postings for the same role, it is most likely because we’re hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you’re most likely to work from in the future. Benefits Competitive compensation – We offer fair and attractive pay Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity Work/life balance – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 15 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness – Europe: We provide benefits according to local country norms. US: Multiple low‑premium, low‑deductible medical plans with coverage for individuals and families—plus a no‑cost premium HDHP option with a pre‑seeded HSA—along with dental and vision coverage. Future planning – Europe: We provide pension contributions according to local country norms. US: 401(k) retirement plan with a 4% employer match. Financial security – Europe: We provide benefits according to local country norms. US: Company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones. Career growth – We hire rising stars who grow with us You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it Remote‑first – Our team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description Giving back – We’re big fans of open source, and you’ll get $100 per month to support projects you care about AI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang An ambitious but kind culture – People love working here—our eNPS for 2024 is 94 Country‑specific details are provided in your contract Referrals increase your chances of interviewing at n8n by 2x. #J-18808-Ljbffr