Client Coordinator

Client Coordinator - Home and Community Care Lewisham NSW 2049, Australia Discover a career where care goes both ways Location – Lewisham (Hybrid role) Full Time Permanent role Pay rate – $42.20 per hour + superannuation Not for profit employer – up to $18,550 tax free Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5500+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. Assess, coordinate and review the needs of our Commonwealth Home Support (CHSP) clients in this diverse and rewarding role as part of a close knit team passionate about meeting the needs of older Australians wishing to access support to remain in their own homes. This is a unique opportunity for a client focused individual who enjoys a busy and dynamic role whist making a genuine difference in the lives of others. Day to day this role looks like: Being responsible for assessing, coordinating and reviewing of the Commonwealth Home Support Program(CHSP) in accordance with program guidelines Developing individualised care plans which reflect wellness enablement approaches and client’s identified goals Responding to client care matters and actioning feedback within appropriate timeframes as set by CHL policies and procedures. Ensuring clients’ My Aged Care profile is updated to match CHL service delivery Understanding CHL products and services to be able to competently inform and encourage uptake by existing and potential clients, families and carers Keeping accurate and timely documentation and maintaining and updating records in CHL systems Ensuring all work is conducted in accordance with the aged care quality standards, program guidelines and CHL policies and procedures Timely and prompt resolution of client incidents and complaints and escalation as necessary Proactively assisting clients with referral for assessments for Home Care Packages Participating in team meetings, training and coaching sessions to ensure performance meets all role requirements on an ongoing basis ▪ To be successful in this role you’ll need: Experience delivering telephone-based customer service or support A relevant Certificate IV or other equivalent qualification in Health or Community Services or related field would be well-regarded (but not essential) Experience in working to achieve organisational targets and effective time management Good knowledge of the community aged care sector, including an understanding of the Commonwealth Home Support program, or willingness to learn Sound understanding and knowledge of the Aged Care Quality Standards applicable to Home Care Services, or willingness to learn Good written and oral communication and strong interpersonal skills Able to work effectively in a team, being adaptable to switch tasks according to daily priorities What we can offer you: Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym benefits Paid Parental leave leave after 5 years 40+ Locations across NSW and QLD if you choose to move A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch. #J-18808-Ljbffr