Customer Service Agent

Join to apply for the Customer Service Agent (AU) role at Dabble . In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since … We deliver extraordinary betting experiences designed to provide immersive entertainment to our punters through genuine interaction and engagement. We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote‑friendly work, we encourage our people to take advantage of our national network of offices, offering cross‑office sponsored flights year‑round to promote collaboration and connection. Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in … and our latest launch into the UK. Benefits Dress for your day so you can focus on what matters Switch up your office, work from home, work from wherever helps you to deliver Genuine, like-minded team of visionaries. We welcome ideas big and small Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year Each day is led through upholding our core values : Fun, Celebratory, Community, Evolutionary and Focus A minimum of five weeks of paid annual leave for all Dabblers Paid parental leave for both primary and secondary caregiver We encourage you to visit our network of offices : sponsored flights available to staff and spouse / immediate family Your wellness is our genuine concern : We sponsor access to the Sonder app for employees and their families with 24 / 7 support across mental health, medical advice, safety support and more Up to 10% annual cash bonus based on company performance metrics Dabble Day Dividend: all Dabblers split the day's revenue evenly on our birthday each year. You share the workload, why shouldn't you share the reward? Overview As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and RSG compliance obligations – while handling direct and escalated service contacts from customers through telephone, live chat and email. You will ensure a high level of accuracy, transparency, timeliness and compliance in day-to-day operations. This role is US focused, and you will be working directly with customers based in the United States. To be successful in this role, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the customer service functions of a wagering organisation and experience creating and reviewing employee training documents. Primary Location This role is currently open to all locations within Australia. Responsibilities Ensure all required customer service activities are completed to Dabble's high standard of customer communication, including prompt support via all channels Assist in the creation and implementation of customer service policy and documentation for training of the team Assist in compliance officer roles where required, including related responsibilities Build effective relationships within the team and broader business Always put the customer's needs first Assume any ad-hoc trading / risk or other roles as required from time to time Skills & Qualifications Experience in the gaming and wagering industry Experience in a customer-service focused role in a call‑centre environment Advanced knowledge of Intercom or alternative and its functions (admin level) Exceptional attention to detail and the ability to work well under pressure Analytical mind and inclination for problem solving A can-do attitude and ability to see the bigger picture Schedule This role requires flexibility to work a rotating roster, including weekdays, weekends and public holidays. You'll need to be available across varying hours, with shifts scheduled across a 7‑day week. Remuneration Advertised salary is $72,000 plus super and benefits, with room for flexibility. About Dabble A fulfilling life extends beyond work; we encourage our employees to prioritise self‑care and well‑being. We are committed to creating a safe environment where individuals feel comfortable discussing their well‑being and accessing resources when necessary. Are you a Dabbler? A Dabbler's attitude is paramount : the right person learns quickly, adapts to skill gaps, and participates as a team player. Being a remote‑first workplace, collaborative working styles are crucial to empower and grow each individual member. We encourage open communication through public channels to solve problems or ideate on Slack. A Dabbler uses autonomy to its full potential and enjoys contributing to the Dabble community. We hold respect for peers very high; no idea is a bad idea. We encourage thinking differently, being brave and striving to raise the bar. Dabble embraces empowerment of all people at any level to own their work and communicate openly wherever they can. #J-18808-Ljbffr