Aps6 Euc Ict Senior Support Officer

Vor 7 Tagen

Council of the City of Sydney, Österreich Experis Manpowergroup Sp. Z O.O. Vollzeit

Location: Sydney Organisation: Federal Government APS Level 6 (Non-ongoing) Australian Citizenship is required As an EUC ICT Senior Support Officer, primary responsibility is to the front-facing and onsite support staff for the Sydney office. Successful candidate will be a versatile resource with End User Computing Team, who will have responsibilities including: Responsibilities Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets) and video conferencing equipment and capabilities. Some examples of products supported are Windows 11, Citrix and Microsoft Office Products and Microsoft Teams. Manage and distribute the physical ICT laptop and desktop fleet, including updating asset registers (ServiceNow). Provision and support for ICT assistive technologies and unified communication (UC) equipment (video conferencing / Teams). Coordinate and facilitate office refits and relocation of the ICT end user hardware. Monitor ticket queues for action and triage tickets, ensuring prompt and accurate handling (ServiceNow). Experience supporting end users utilising Citrix and Microsoft Virtual desktops (cloud based or on-premise) and administering using Microsoft Endpoint Configuration Manager or Microsoft Intune would be advantageous. Experience in desktop management (Group policy, application patching, deployment and management); will also be working with the EUC Applications Team. Qualifications Proven ICT technical experience suitable to the role, especially in desktop management and application patching. Demonstrated lateral thinking and problem-solving skills. A predisposition to seeking continuous self-improvement, with a can-do and think-outside-the-box attitude. Ability to develop strong relationships with stakeholders. Ability to mentor junior staff. Tertiary qualification in a relevant ICT field or equivalent relevant work experience aligned with an onsite support role. Demonstrated ability to use judgement when dealing with challenges involving competing priorities. Demonstrate technical leadership in fleet management and deployments. Note: This role will require the occupant at times to lift, carry and install ICT hardware. Divya Arora Consultant ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - #J-18808-Ljbffr

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