Retail Coordinator

Shepparton Art Museum acknowledges and pays respect to the traditional custodians of the Shepparton region on whose lands SAM is located, the Yorta Yorta peoples and their Elders past, present, and emerging About SAM Shepparton Art Museum is a leading Australian regional art museum, showcasing its exhibitions and collections in new and exciting ways to create a welcoming, inclusive, and engaging space for all visitors. Position Overview The Retail Coordinator position will join the SAM Business Services team to shape the museum's retail experience and deliver our retail strategy. They will oversee the selection and presentation of a carefully curated range of high-quality merchandise that supports local and national artists and designers, allowing visitors to take a piece of SAM home with them. Successful applicants will be ready to deliver an exciting, creative vision for our retail offerings. Key Responsibilities Day-to-day store operations – Open and close the shop, ensuring the SAM Shop is presented in a professional manner, highlighting local artists work displays, clean, tidy and welcoming, oversee POS systems, cash handling and banking, and make sure everything runs smoothly during trading hours Team leadership & rostering input – Lead and support retail staff and volunteers, assist with preparation of rosters, manage breaks, provide on‑job training and coaching, handling basic performance matters that may arise from time to time Customer service & visitor experience – Deliver high‑quality, friendly service, answer questions about products and exhibitions, and being able to manage any potential difficult visitor interactions that may arise Visual merchandising & product display – Develop and maintain displays that are visually appealing, on‑brand, and aligned with current exhibitions, seasons and campaigns, including window and feature displays Supplier & artist relationships – Liaise with wholesalers, publishers, local makers and artists (including consignment arrangements), negotiate pricing and terms, and ensure products reflect the museum’s values and collection Sales, KPIs & reporting – Monitor daily/weekly/monthly sales, average transaction value, conversion and other KPIs; prepare simple reports and make recommendations to improve revenue and margins Our Ideal Candidate will have: Strong retail experience and the ability to meet budget Ability to multi‑task and balance competing priorities Well‑developed communication and interpersonal skills Experience in working with customers of diverse range of ages and abilities. A degree of accuracy in money handling, credit card processing and daily reconciliations Confidence with visitor engagement Ability to work as part of a team Working with Childrens Check, Police Check and Right to Work in Australia Willingness to obtain First Aid, CPR and Chief Fire Warden Accreditation. An interest in the Arts How to Apply Applications will only be accepted by via Seek. Applications must include a cover letter and resume. Please see our website to view the full position description. For further information please contact Alexandra Sculli from OurHR at *********@ourhr.com.au We are committed to building a diverse, inclusive and flexible workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr