Scheduling Coordinator – After Hours
vor 18 Stunden
Alliance Australia is a subsidiary of Business NSW who is an Australia independent, not-for-profit organisation founded in 1826. Alliance Australia is a trusted provider of Staffing Solutions , NDIS support and Community Care across Australia. We use our extensive candidate pools, intelligent screening and matching tools, plus our passion for people to deliver the right result for our clients. About the Role Alliance is growing, and we’re looking for a reliable and proactive Scheduling Coordinator – After Hours to support our clients and Support Workers outside standard business hours. This role plays a vital part in ensuring continuity of care for our clients by coordinating Support Worker schedules when needs arise after hours. If you thrive in a structured, process-driven environment, enjoy problem-solving, and are confident working autonomously, this could be the perfect next step in your career. This is a remote administrative role that follows established processes to help maintain Alliance Community’s high quality and compliance standards. Responsibilities Complete scheduling tasks handed over by branch teams at the end of the day. Respond to urgent client support needs by matching suitably qualified Support Workers. Maintain accurate and timely information in our CRM systems. Communicate roster changes to clients, Support Workers and funders. Escalate urgent matters to the On-Call Manager when required. Support Support Workers by providing information and guidance during after-hours shifts. What You’ll Bring Strong customer service skills and clear written and verbal communication. High attention to detail with the ability to work quickly and accurately. Ability to work independently in a compliance-focused and routine-based environment. Confidence navigating digital systems, call platforms and online databases. Sound judgment, confidentiality and professional conduct. Experience in the care or community sector is highly regarded. Ability to work remotely outside normal business hours. Working With Children Check / Working With Vulnerable People (state-based). NDIS Worker Screening Check. National Criminal History Check. Strong computer and administrative skills. The main benefit of this role is to join the Alliance Australia in a role where you can have a direct impact on the clinical governance and quality standards within the business. Other Benefits Feel good factor – work for a business that genuinely makes a difference to the lives of people in need. Other corporate benefits including Fitness Passport, Employee Assistance Programs, Health Benefits, Salary Packaging and more. #J-18808-Ljbffr
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