Debt Management Officer

Cessnock, New South Wales Full-time About the Opportunity Step into a role where your communication skills and problem solving ability make a real difference. As our Debt Management Officer, you’ll be the main point of contact for debt‑related enquiries, guiding community members toward workable repayment solutions and coordinating the debt recovery process with confidence and professionalism. This role is perfect for someone who enjoys engaging with people, resolving problems and contributing to positive community outcomes while maintaining a professional, customer‑focused approach. You will manage debt and revenue enquiries across phone, email and face‑to‑face interactions, build respectful relationships with debtors, negotiate and monitor repayment plans through to completion and coordinate follow‑ups and collection activities, including working with Debt Recovery Agents when legal action is required. Remuneration $81,605 - $94,490 per annum plus superannuation The Benefits Full-time 35 hour week Flexible work arrangement options including hybrid work arrangements, option of nine‑day fortnight or monthly RDO 13% superannuation Salary packaging option of novated leasing available for permanent staff. Generous leave entitlements including Long Service Leave after 5 years Paid Parental Leave Ongoing training and development opportunities including access to Council's Study Assistance program Generous corporate fitness program for you and your immediate family members Weekly Health and Wellbeing programmes held on site Free flu vaccination programme Free parking on‑site Beautiful location in the picturesque Hunter Valley About You To be successful in this role, you will hold a Certificate IV in Accounting, Financial Management or Business Management, or have relevant experience in a similar position. You will bring strong written and verbal communication skills, with the ability to explain information clearly to a range of stakeholders, along with confidence in negotiating outcomes and resolving conflict in challenging situations. What's Next? We encourage you to apply by completing the application form below and uploading a copy of your resume. Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page. Pre‑Employment Screening Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre‑employment checks, such as references, employment history checks, working with children checks or a criminal record check. About Us At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities. We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment. There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion. Applications Close: Thursday 27 November 2025 at 11.30pm Who to Contact: Deslie Roberts, Revenue Team Leader on You must have the right to live and work in Australia to apply for this position. #J-18808-Ljbffr