Home Commercial Manager

vor 21 Stunden

City of Brisbane, Österreich Auto & General Australia Vollzeit

Home Commercial Building Network Manager Join to apply for the Home Commercial Building Network Manager role at Auto & General Australia Purpose As our new Home Commercial Building Network Manager, you will be accountable for the design, management, and performance of the building repair network within the Home Claims Commercial Building Network division. In this role you will ensure the builder panel delivers capacity, quality, safety, and timeliness to support exceptional customer outcomes & cost‑effective claims delivery. Responsibilities Design, implement & manage the building repair network to meet claims demand, ensuring geographic coverage and capacity Lead panel selection, accreditation, and onboarding of building partners, ensuring compliance with licensing, safety, and quality standards Monitor & manage performance of building panel members through scorecards, KPIs, audits, and dispute resolution processes Collaborate with Commercial Governance to align network operations with commercial terms, contracts, and pricing frameworks Oversee quality and technical assurance programs to ensure high workmanship standards & regulatory compliance Manage relationships with building partners to strengthen collaboration, transparency, and performance improvement Work with the claims operations teams to optimise customer experience, cycle times, and cost outcomes along with supporting continuous improvement initiatives, digital enablement, and transformation projects within the repair supply chain Knowledge And Experience Extensive experience in supplier or network management within building, construction, insurance, or related industries Strong background in supplier accreditation, compliance, and performance management Demonstrated ability to lead building repair networks, with strong technical knowledge of construction standards and practices Proven skills in supplier relationship management, conflict resolution & excellent communication and stakeholder management skills at all levels Knowledge of licensing, WHS, and regulatory requirements affecting building and insurance industries Strong commercial and financial acumen, with experience managing cost, leakage, and supplier capacity Proven leadership skills with the ability to manage and develop regional and technical teams Perks Location – North Lakes – save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks Options for leave – volunteer days, an additional paid \ #J-18808-Ljbffr

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