Medical Review Officer

Medical Review Officer - Department of Transport and Planning Join to apply for the Medical Review Officer role at Department of Transport and Planning . The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life‑cycle approach to planning, building, connecting and sustaining communities means our people can come together to improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria. About the Role Position Type: Full time – Ongoing Primary Function: Review and process Medical Review cases, making fitness to drive decisions in accordance with legislative requirements, guidelines, established policies, business rules, and work instructions. Key Responsibilities: Review and resolve Medical Review cases, making fitness to drive decisions in a professional, courteous, and timely manner. Understand and accurately assess health information, communication and correspondence received from customers and stakeholders, providing accurate advice in relation to guidelines, policies, and procedures. Contact customers and schedule on‑road driving test appointments within Victoria for remote colleagues, ensuring accurate updates of all driving test outcomes. Prepare clear and concise correspondence to customers and stakeholders. Proactively support change and suggest improvements to processes and customer service delivery. Key Selection Criteria The Medical Review Officer will apply critical thinking to resolve problems using policy guidelines and will offer relevant ideas when guidance is needed. They will communicate clearly and professionally, staying aware of how their emotions and behaviour impact others. Information will be presented logically and tailored to the audience. With a strong customer focus, they will identify service improvements and strive for high‑quality outcomes. The officer will remain adaptable to changing priorities and open to new ways of working, while building trust and collaborating effectively with colleagues and external partners to achieve shared goals. Qualifications and Experience Mandatory: A current and valid driver licence free of convictions for a period of time specified in the relevant legislation. Experience relevant to the capabilities of the role. Desirable: N/A What We Offer Meaningful work making Victorian communities more accessible and liveable Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork Optimal work‑life balance initiatives including flexible working arrangements Opportunity to work across multiple urban and suburban hubs We prioritise the development of a safe and inclusive culture Equal Opportunity Statement We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, and those from varied faith and cultural backgrounds. How to Apply Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide. Applications close at 11:59 PM on Wednesday 19 November 2025. Please include a resume and cover letter. All applications must be submitted through the online portal; email or manual applications are not considered. For more information, contact Lucy Ascenzo, Team Leader Medical Review via . Preferred applicants may need to complete a police check and other pre‑employment checks. Your information will be treated confidentially. If additional adjustments are required across the recruitment process or accessible formats of this ad, please contact us by phone or email. #J-18808-Ljbffr