Medical Review Officer

About Us The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria. Transport Services is a Group within the Department of Transport and Planning, and is responsible for delivering safe, reliable and accessible transport infrastructure and services to all Victorians. About The Role Full time - Ongoing The Medical Review Officer will review and process Medical Review cases, making fitness to drive decisions in accordance with legislative requirements, guidelines, established policies, business rules, and work instructions. To access the position description, please click link here. Position Outcomes Review and resolve Medical Review cases, making fitness to drive decisions in accordance with legislative requirements, established policies, business rules, and work instructions in a professional, courteous, and timely manner. Understand and accurately assess health information, communication and correspondence received from customers and stakeholders and provide accurate advice and information in relation to guidelines, policies, and procedures. Contact customers and schedule on‑road driving test appointments within Victoria for colleagues that work remotely and ensure that all driving test outcomes are updated accurately. You must have the ability to schedule appointments efficiently for remote workers that travel the state, including language interpreters if required and accommodation for long distance travel. Prepare accurate and easy to understand correspondence to customers and stakeholders. Proactively support change and suggest improvements to process and customer service delivery using appropriate methods. Key Selection Criteria The Medical Review Officer will apply critical thinking to resolve problems using policy guidelines and will offer relevant ideas when guidance is needed. They will communicate clearly and professionally, staying aware of how their emotions and behaviour impact others. Information will be presented logically and tailored to the audience. With a strong customer focus, they will identify service improvements and strive for high-quality outcomes. The officer will remain adaptable to changing priorities and open to new ways of working, while building trust and collaborating effectively with colleagues and external partners to achieve shared goals. Qualifications and Experience Mandatory A current and valid driver licence free of convictions for a period of time specified in the relevant legislation. Experience relevant to the capabilities of the role. Desirable N/A What We Offer Meaningful work making Victorian communities more accessible and liveable Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork Optimal work-life balance initiatives including flexible working arrangements Opportunity to work across multiple urban and suburban hubs We prioritise the development of a safe and inclusive culture Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals. How To Apply Non-DTP Employees (Including VPS outside of DTP) Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide. Applications close at 11:59 PM on Wednesday 19 November 2025. Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications. For more information, contact Lucy Ascenzo, Team Leader Medical Review via Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially. If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email. #J-18808-Ljbffr