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Manager, External Dispute Resolution
vor 4 Wochen
Play a key role in Hollard's External Disputes Resolution team Use your existing leadership skills to develop a high performing team Hybrid/WFH opportunity open to candidates in NSW, VIC, QLD and WA About Hollard Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. Our state‑of‑the‑art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. About the Role Reporting into the Senior Manager, External Dispute Resolution, you will lead a team of Customer Relations Specialists, ensuring the day‑to‑day performance of your team meets customer expectations whilst minimising the risk that escalated complaints present. You will be responsible for setting the customer service standard and driving service excellence through coaching and development of your team. This role is open to candidates in NSW, VIC, QLD and WA. Key Responsibilities (but not limited to) Lead, develop and inspire a high performing, diverse and engaged team. Ensure effective complaint management, including working closely with AFCA and ensuring regulatory compliance. Foster strong partnerships with internal teams. Support the Senior Manager in setting strategy and direction for the team. Provide relevant coaching and skills development of direct reports. About You Demonstrated dispute resolution experience, preferably managing external disputes. Strong leadership and people management skills with the ability to motivate teams to deliver exceptional results. Excellent interpersonal, communication and stakeholder management skills. Critical thinker with strong analytical and problem‑solving skills. Excellent verbal and written communication skills. Working at Hollard At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. We’re a tight‑knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. Hollard proudly promotes flexible work including remote work, non‑traditional work patterns, and work‑family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. Even if you don’t meet all our selection criteria, we encourage you to apply. A full background check will be completed on the successful applicant. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered. #J-18808-Ljbffr
