Dispute Resolution Specialist
Vor 3 Tagen
Dispute Resolution Specialist - EDR Company: Bendigo Advertiser Primary Details Time Type: Full time Worker Type: Employee Hybrid Working: Work from home and office Work-Life Balance: Foster an environment supporting professional growth and personal well-being Permanent full-time role Location: Parramatta, Newcastle, Melbourne, Brisbane, and Adelaide Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team – reporting into the Senior Manager, External Dispute Resolution. You will manage a portfolio of complaints in accordance with QBE’s complaints management processes, focus on root causes and improvement opportunities, and assess, investigate, and critically analyze policies and legislation to resolve customer issues. Responsibilities Manage a portfolio of external dispute resolution complaints as the final decision maker. Engage with internal and external stakeholders to manage complaint resolution requirements and outcomes, encompassing organisational, code of practice, legislative and scheme requirements. Identify root causes of complaints and opportunities for improvement that would lead to a better customer outcome. Adopt a proactive, solution focused mindset to resolving customer issues and critically analyze policies, legislation and expert evidence. Work under pressure, create strong relationships with customers and stakeholders, and deliver a gold standard service with high empathy. Qualifications Extensive experience in Claims, Legal, Product or Underwriting technical role. Strong insurance or legal background with solid understanding of risk, compliance and policy. General understanding of AFCA’s expectations, approach to complaint handling, fees and determinations (if handling external complaints). Previous external dispute resolution experience. Strong written and verbal communication and great negotiation skills. Excellent time management, can work under pressure and pace. Passionate about providing a gold standard service to customers and stakeholders with high empathy. About QBE We’re an international insurer building momentum towards realising our vision of becoming the most consistent and innovative risk partner. With more than 13,000 people working across 26 countries, we’re proud to work together, encourage resilience and provide a friendly workplace. Benefits Hybrid Working – mix of working from home and in the office. Life Leave: support life events and leave annual leave. Holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks gender-equal flexible leave for all new parents, including paid super. Voluntary super contributions and company matching. Income protection insurance & reimbursed death and total permanent disability insurance premiums. Range of discounts on insurance products, car hire, hotels, goods and services. Application Instructions Application Close Date: 07/12/ :59 PM. To submit your application, click “Apply” and follow the step-by-step process. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE is committed to an inclusive workplace where everyone feels valued and respected for who they are. #J-18808-Ljbffr
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Dispute Resolution Specialist
vor 3 Wochen
City of Melbourne, Österreich Allianz VollzeitOverview Dispute Resolution Specialist – Personal Injury – Melbourne, VIC Allianz is a leading global insurance and asset management brand focused on care for customers, the planet, and each other. We offer an inclusive workplace with opportunities for lifelong learning, development, and global mobility. Join us to contribute to meaningful work that...
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Newcastle City Council, Österreich Bendigo Advertiser VollzeitA leading insurance firm in New South Wales is seeking a Dispute Resolution Specialist to manage external complaints and improve customer outcomes. This role requires extensive insurance or legal experience, strong negotiation skills, and the ability to work under pressure. Hybrid working is offered, alongside comprehensive benefits like life leave and...
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Dispute Resolution Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich GROW Inc VollzeitGROW Inc | Sydney, New South Wales, Australia Dispute Resolution Specialist Join GROW Inc, a leading Australian FinTech company, to work as a Dispute Resolution Specialist in our centre of excellence for complaint resolution. You will handle end‑to‑end complaint processes for the Trustee office, delivering fair and timely outcomes while ensuring...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich Afterpay VollzeitThe Role As Afterpay's Dispute Resolutions Specialist, you will report to the Dispute Resolutions Team Leader and handle and resolve customer and merchant disputes in a fair, transparent and timely manner. You will be the key point of contact within our Customer Service team for all escalated disputes and will be closely involved in the complaint lifecycle...
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Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Australian Financial Complaints Authority VollzeitJoin to apply for the Dispute Resolution Specialist - Superannuation role at Australian Financial Complaints Authority Company Description Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial...
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Dispute Resolution Officer
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Newcastle City Council, Österreich Employers Mutual Management Pty Ltd VollzeitEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our...
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Senior Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Icare Nsw VollzeitJoin to apply for the Senior Dispute Resolution Specialist role at icare NSW Permanent Opportunity as a Sr Dispute Resolution Specialist with icare. Hybrid working environment, office in Sydney CBD. Starting salary offered : $149,739. About the Role Receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and...
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Regulatory Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Brighte VollzeitA progressive energy firm in Sydney is seeking a Dispute Resolutions Specialist to manage complaints and improve customer experiences. The role requires understanding ASIC RG 271 and AFCA processes, along with a background in customer relations or dispute resolution. This position offers flexible working arrangements, a collaborative environment, and...
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Dispute Resolution Specialist
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City of Brisbane, Österreich Allianz VollzeitDispute Resolution Specialist Allianz Brisbane, Australia Job Scope To manage and resolve internal disputes, ensuring fair and timely outcomes. This role involves investigating complaints, analysing evidence, and communicating with stakeholders to reach resolutions that align with company policies and regulatory requirements. Key Responsibilities Complaints...
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Dispute Resolution Specialist
vor 2 Wochen
City of Melbourne, Österreich GROW Inc VollzeitDispute Resolution Specialist GROW Inc Company Description Founded in 2016, GROW Inc is an Australian FinTech company that solves major problems in the Superannuation and Managed Funds industries. We build advanced administration platforms that use Distributed Ledger Technology to make superannuation and investment information more timely and accessible,...
