Academic & Advocacy Coordinator

Free Uni Fitness gym membership and discounts across Guild-run venues Generous leave provision (extra time off with birthday leave and paid closure days over Christmas) Flexible working arrangements, including one day a week from home Personalised development plans and funded professional development opportunities The Role The Academic & Advocacy Coordinator is responsible for the effective and efficient delivery of various student support services to assist students navigate their academic journey. The Coordinator works collaboratively with relevant Griffith University departments and Student Guild stakeholders to implement services that meet the academic and navigational needs of students. Additionally, the Coordinator manages the daily operations and staff of the reception area. Specific initiatives and services within the Academic Support Department are subject to change with student and organisational demands; however, currently include Assignment Help, Student Advocacy, Campus Tours, Reception and more. Whether you’re leading a team, driving service improvement, managing events, or supporting students one‑on‑one, you’ll contribute to the Guild’s mission to enhance student life and create a community where everyone belongs. You’ll join a collaborative and passionate team that’s all about creating real impact for students. The position attracts a salary of between $74,783 - $79,316 plus 12% superannuation and is a full‑time role. About the Student Guild The Griffith University Gold Coast (GUGC) Student Guild is an independent, not‑for‑profit student association representing and supporting more than 17,000 students. We work closely with Griffith University and community partners to create a vibrant, inclusive, and supportive campus experience. The Guild has three divisions – Student Services, Business Services, and Commercial Services – led by our Chief Executive Officer and governed by a hybrid Board of elected student representatives and external skills‑based members. Our purpose is simple: to support students and enhance student life. Our vision? To create a thriving student community where every student feels they belong and are empowered for their future. This position sits within Student Services, which delivers programs and initiatives that enhance the student experience across wellbeing, student welfare, social and community events, academic support, careers and employability, sport, student clubs and societies, and volunteering. The team is dedicated to helping students feel supported, connected, and ready to thrive. Key Selection criteria Minimum bachelor level qualification from a tertiary university Significant practical experience in academic or student support Sound understanding of the tertiary education system including admissions, academic processes, examination requirements and study assistance programs Experience developing and managing a customer service function or programs Strong stakeholder management experience both internally and externally with the ability to effectively communicate with a diverse range of individuals, including culturally and linguistically diverse backgrounds Demonstrated strong organisational skills, time management skills, a high level of attention to detail, and the ability to respond efficiently to competing demands Experience working within the Higher Education Sector An advanced understanding of the higher education sector with the ability to interpret policies, regulations and structures to students. Experience managing conflict and working with stakeholders one on one to navigate difficult conversations remotely or in person. Demonstrated experience engaging young people aged 18-25 People management and leadership experience Requirements Have a current driver’s licence; An understanding of and commitment to the Student Guild’s purpose, vision, and values. Have an understanding of and an ability to work within the values of, and comply with Student Guild and Griffith University policies and relevant legislation within the organisation and its work. If this sounds like you andyouwant to make a meaningful contributionto the student experience at Griffith University Gold Coast, apply now. How to apply We know great people bring more than what we on paper. Even if you don’t meet every selection criterion, we encourage you to apply – we value transferable skills, lived experience, and a genuine passion for what we do. To apply, please submit your application online by clicking ‘Apply’. Include: A short cover letter (1–2 pages) telling us about your motivation, relevant skills, and how you meet the selection criteria. You can view the full position description here: Your current resume with: Your education, training, and qualifications Please make sure both your cover letter and resume are provided. Only complete applications will be considered. Application attachments should be saved as .doc, .docxor .pdf only. File names should be no more than 25 characters long and should include letters and numbers only. Further information For more information about the role, please contact Student Support Manager, Jo Sherline, on ***or*********@griffith.edu.au You can also view the full position description here: Applications close Sunday, 30th November, 2025, 11:59pm. All applications must be submitted online. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. 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