Technical Account Manager PS, ES ANZ TAM

Overview AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform. Location: Canberra Responsibilities Build solutions, provide technical guidance and advocate for customers Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service disruptions, metrics, and prelaunch planning Provide post-sales, consultative expertise as part of the wider Enterprise Support team Solve problems across different customers as they migrate workloads to the cloud Uplift customer capabilities by running workshops and brown bag sessions Qualifications Basic Qualifications : 5+ years of technical engineering experience; experience with operational parameters and troubleshooting for two or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment; experience with AWS services or other cloud offerings Preferred Qualifications : Experience in internal enterprise or external customer-facing environments as a technical lead; working knowledge of software development practices and technologies; understanding of technology budget management; background working with Public Sector customers Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology, Consulting, and Engineering Industries: IT Services and IT Consulting Legal and Compliance Acknowledgement Of Country: In the spirit of reconciliation AWS acknowledges the Traditional Custodians of the land across Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit the AWS accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company: Amazon Web Services Australia Pty Ltd Job ID: A #J-18808-Ljbffr