Customer Success Manager
vor 1 Woche
- We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our deliveryRESPONSIBILITY
- We get involved, bring our perspective and are always open to new ideas. We take personal responsibilityCOMMUNITY
- We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our communityWhat you’ll do;Manage a portfolio of small to medium sized business clients , taking ownership of the relationships and ensuring that Xe wins as much of the transactional business as possible from each clientMaintain existing and build new client relationships
through, ensuring excellent customer service and assisting with achieving their FX objectives through Xe’s suite of products, services and online toolsWork closely with sales/compliance/back-office teams
to ensure optimal outcomes are achieved for both the client and businessReferring any new business opportunities to the sales team , or larger dealing opportunities to the Corporate FX Dealing teamHelp support the wider commercial teams
in maintaining complete coverage, retaining and growing revenue Xe’s Corporate client baseStay informed about global financial markets , economic events and data releasesMaintain client database records
in accordance with best KYC practicesAdhere to and remain up to date with all Australian and New Zealand regulatory requirements
and Xe’s policies and proceduresMaintaining your Continuing Professional Development (CPD) hours and RG146 Accreditation as required .Participating in Xe training sessions , meetings, campaigns, and events as requiredWho you are;Bachelor's or Master’s degree
in finance, Economics, Business, or a related fieldPrevious experience in
a FX Dealer or Sales role with demonstrated sales tenacityOutstanding client service skillsA ‘natural’
when it comes to online services and assisting clients with managing their needs onlineInterest
in and experience monitoring financial marketsExcellent verbal communication skills , ability to build strong relationships and communicate effectivelySystem skills
(Office Packages, phone systems, deal pricing and execution systems, internal systems)Strong numeric skillsExcellent time-management skills
to ensure full coverage of client baseResults orientated
and ability to prioritize tasks in a fast-paced environmentTakes ownership
and uses initiative to improve business processes and productivityExceptionally high attention to detailOperates with integrity , professionalism, commercialism, and respectCompetitive market-based salaryAnnual Discretionary BonusSuperannuationHealthcare20 days annual leave increasing with each year of service (capped at 25 days)Paid day off for your BirthdayDiscounted Euronet Employee Share Purchase Plan (ESPP)Plumm Mental Health and WellbeingWe want Xe to be a great place to work and to ensure that our communities are represented across our workforce.
A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects.At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.
This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on
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