Service Desk Engineer
Vor 2 Tagen
About the Role We are excited to welcome an experienced and motivatedLevel 2 Service Desk Engineer to our team. This full-time role will be a hybrid WFH / office-based role where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our Melbourne based clients. The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence. Responsibilities Delivering exceptional customer service support to a variety of environments Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution Ensuring all actions and resolutions are documented within our ticketing system Contribute to the upkeep of client documentation and knowledge base articles to for common issues Provide mentorship to L1 engineers and take escalations from L1 as required Escalate to senior team members / leaders when required Benefits and perks A great working environment with a high performing team Bonuses on offer for high-performing team members A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort Hybrid working arrangements A 360-degree feedback and rewards platform that is used daily by the whole team Fully funded certifications and exams– we cover the cost of exams, and professional certifications (Microsoft, WatchGuard, 3CX, and more) Career progression– Growing business who always looks to promote internally before looking outside Supportive and collaborative culture– mentorship from senior engineers and open communication with leadership Regular team events– lunches, offsites, and quarterly events Skills and experience A minimum of 2years experience in an L2 IT Support Role (MSP experience highly desirable) Microsoft Windows Server and desktop operating systems Microsoft Active Directory, RDS VOIP Telephony(3CX desirable) Strong verbal and written communication skills and professionally presented Customer-centric approach Have the ability to work and perform under pressure in time-critical scenarios Hold current C class drivers license and own car #J-18808-Ljbffr
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SERVICE DESK ENGINEER
Vor 6 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitHybrid Work Model Excellent Career Path Close to transport One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 2 Support experience to join on a full time basis. The MSP provide a range of cloud...
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Service Desk Engineer
Vor 4 Tagen
City of Melbourne, Österreich Kaliba VollzeitThis range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$85,000.00/yr - A$90,000.00/yr Senior IT Recruitment Consultant at Kaliba - Dedicated to securing the best Cyber Security & IT Infrastructure talent across Australia An established MSP is seeking a Service...
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Service Desk Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitService Desk Engineer - Sydney Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific. We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. Must have excellent technical...
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Level 1 Service Desk Engineer
vor 3 Wochen
City of Brisbane, Österreich Citation Group ?? VollzeitJoin to apply for the Level 1 Service Desk Engineer role at Citation Group
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Service Desk Engineer
Vor 4 Tagen
Council of the City of Sydney, Österreich Platinum Technology VollzeitAs a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer‑centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...
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Hybrid Service Desk Engineer — Growth
Vor 6 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitA leading IT service provider in Sydney is seeking a Service Desk Engineer to provide technical assistance to clients. This hybrid role includes responsibilities such as troubleshooting technical issues and ensuring excellent customer service. The ideal candidate has experience in help desk support and possesses strong communication skills. Join a company...
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Hybrid Service Desk Engineer II – Growth
Vor 2 Tagen
City of Melbourne, Österreich Ct Group VollzeitA technology solutions provider is seeking a motivated Level 2 Service Desk Engineer in Melbourne. This hybrid role requires providing exceptional customer service and IT support, focusing on diverse technologies and environments. The ideal candidate has at least 2 years of experience in IT support, possesses strong communication skills, and is...
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Level 2 Service Desk Engineer
Vor 6 Tagen
Council of the City of Sydney, Österreich efex VollzeitLevel 2 Service Desk Engineer Join the Level 2 Service Desk Engineer role at efex . At efex, no two days are the same. You’ll work across a variety of client environments, get hands‑on with cutting‑edge technologies, and be backed by a down‑to‑earth team that genuinely wants you to succeed. Who We Are With over 20 local branches supported by a...
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It Service Desk Engineer
vor 10 Stunden
City of Melbourne, Österreich Aurec Group VollzeitOnSite working arrangement (5 days per week in Osborne Park, Perth) Remuneration Package : $80,000 per annum + SUPER Must be an Australian Citizen OR Permanent Resident ROLE OVERVIEW We're seeking a proactive and customer-focused IT Service Desk Engineer / Analyst (Level 2) to deliver high-quality technical support across a busy IT environment. This role is...
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Service Desk Engineer
vor 2 Wochen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitJoin to apply for the Service Desk Engineer - Newcastle role at Bendigo Advertiser . We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have excellent technical knowledge, preferably with a...
