Area Manager, Operations

We're seeking for experienced Area Managers to join our Customer Fulfillment team at our new Fulfillment Center in Cranbourne West. As an Area Manager, you'll be directly responsible for leading and developing a team of Amazon associates in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. Please note the shift pattern is based on 4 days on and 3 days off. Key Job Responsibilities Leading and developing a team of Amazon associates Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives Partnering with the management team to establish and maintain quality control standards Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. Working experience in Operations, Supply Chain/Logistics, or a related field Experience as a manager, involving sizable teams; you’re a natural at motivating others around you and building strong relationships Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes Excellent communication skills, both verbal and written. Direct management experience for employees and their performance Experience with performance metrics and process improvement Candidates must be flexible to work weekends and/or shifts regularly Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook Bachelor’s Degree from an accredited university or equivalent qualification Acknowledgement of country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr